Technical Writer
Gates Corporation, Denver, CO, United States
Essential Duties and Responsibilities
Overview
We are seeking a detail-oriented and highly skilled
Technical Writer & Documentation Specialist
to create and maintain comprehensive technical documentation for eBike systems. This role is critical in ensuring that OEM partners, dealers, service technicians, and end users have clear, accurate, and engaging information for integration, assembly, operation, and maintenance of our products.
The ideal candidate is familiar with standard bike interfaces, strong technical aptitude, and experience producing high-quality technical manuals, guides, and process documentation.
Key Responsibilities 1. Prototype Assembly Documentation
Observe and document prototype and production assembly processes.
Create step‑by‑step assembly guides, including photos, diagrams, and safety notes.
Collaborate closely with engineering and manufacturing teams to ensure accuracy.
2. OEM Integration Guidelines
Develop clear, structured documentation guiding OEM partners on integrating our eBike systems into their bicycle platforms.
Produce installation guides, compatibility documentation, cable routing instructions, and torque specifications.
Regularly update documents as components evolve through the development lifecycle.
3. User Manuals
Write and design user‑friendly manuals for end consumers, covering product features, operation, troubleshooting, and maintenance.
Ensure manuals meet brand standards, regulatory requirements, and global readability expectations.
Work with product managers and UX teams to refine clarity and visual layout.
4. Service Manuals
Create detailed service and repair manuals for technicians, including diagnostic procedures, wiring diagrams, component replacement steps, and calibration workflows.
Coordinate with technicians to document troubleshooting flows and service bulletins.
Maintain revision control and ensure documentation reflects current service processes.
Requirements and Preferred Skills Required Qualifications
3-5+ years of experience as a
Technical Writer ,
Documentation Specialist , or related role.
Proven experience creating technical manuals, service guides, or assembly instructions.
Strong ability to translate complex mechanical and electrical concepts into clear, accessible documentation.
Excellent written communication skills and strong attention to detail.
Proficiency with documentation tools such as:
Adobe Illustrator / InDesign
Markdown‑based systems
CAD‑viewing tools for extracting visuals
Microsoft Office and SharePoint
Experience collaborating with engineering, manufacturing, and product teams.
Must be legally able to work in the United States without company visa sponsorship.
Preferred Qualifications
Hands‑on experience working with
bicycles or eBikes , including mechanical assembly or maintenance.
Familiarity with electric powertrains, wiring harnesses, sensors, controllers, and embedded systems.
Experience with content management systems (CMS) and version control.
Ability to capture high‑quality process photos and annotate visual content.
Personal Attributes
Highly organized with the ability to manage multiple documentation projects simultaneously.
Comfortable working in R&D environments and rapidly changing development cycles.
Curious, proactive learner who enjoys understanding how mechanical and electrical systems work.
Strong collaborator with clear communication style across technical and non‑technical teams.
Join Us If you are passionate about clear communication, excited by emerging eBike technologies, and enjoy working closely with engineering teams to tell the story of how products are built, integrated, and serviced - we'd love to hear from you.
PAY & BENEFITS
Full‑Time
Salary Range: $70,000 - $80,000
Relocation is not provided
Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement
WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real‑world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.
For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.
#J-18808-Ljbffr
We are seeking a detail-oriented and highly skilled
Technical Writer & Documentation Specialist
to create and maintain comprehensive technical documentation for eBike systems. This role is critical in ensuring that OEM partners, dealers, service technicians, and end users have clear, accurate, and engaging information for integration, assembly, operation, and maintenance of our products.
The ideal candidate is familiar with standard bike interfaces, strong technical aptitude, and experience producing high-quality technical manuals, guides, and process documentation.
Key Responsibilities 1. Prototype Assembly Documentation
Observe and document prototype and production assembly processes.
Create step‑by‑step assembly guides, including photos, diagrams, and safety notes.
Collaborate closely with engineering and manufacturing teams to ensure accuracy.
2. OEM Integration Guidelines
Develop clear, structured documentation guiding OEM partners on integrating our eBike systems into their bicycle platforms.
Produce installation guides, compatibility documentation, cable routing instructions, and torque specifications.
Regularly update documents as components evolve through the development lifecycle.
3. User Manuals
Write and design user‑friendly manuals for end consumers, covering product features, operation, troubleshooting, and maintenance.
Ensure manuals meet brand standards, regulatory requirements, and global readability expectations.
Work with product managers and UX teams to refine clarity and visual layout.
4. Service Manuals
Create detailed service and repair manuals for technicians, including diagnostic procedures, wiring diagrams, component replacement steps, and calibration workflows.
Coordinate with technicians to document troubleshooting flows and service bulletins.
Maintain revision control and ensure documentation reflects current service processes.
Requirements and Preferred Skills Required Qualifications
3-5+ years of experience as a
Technical Writer ,
Documentation Specialist , or related role.
Proven experience creating technical manuals, service guides, or assembly instructions.
Strong ability to translate complex mechanical and electrical concepts into clear, accessible documentation.
Excellent written communication skills and strong attention to detail.
Proficiency with documentation tools such as:
Adobe Illustrator / InDesign
Markdown‑based systems
CAD‑viewing tools for extracting visuals
Microsoft Office and SharePoint
Experience collaborating with engineering, manufacturing, and product teams.
Must be legally able to work in the United States without company visa sponsorship.
Preferred Qualifications
Hands‑on experience working with
bicycles or eBikes , including mechanical assembly or maintenance.
Familiarity with electric powertrains, wiring harnesses, sensors, controllers, and embedded systems.
Experience with content management systems (CMS) and version control.
Ability to capture high‑quality process photos and annotate visual content.
Personal Attributes
Highly organized with the ability to manage multiple documentation projects simultaneously.
Comfortable working in R&D environments and rapidly changing development cycles.
Curious, proactive learner who enjoys understanding how mechanical and electrical systems work.
Strong collaborator with clear communication style across technical and non‑technical teams.
Join Us If you are passionate about clear communication, excited by emerging eBike technologies, and enjoy working closely with engineering teams to tell the story of how products are built, integrated, and serviced - we'd love to hear from you.
PAY & BENEFITS
Full‑Time
Salary Range: $70,000 - $80,000
Relocation is not provided
Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement
WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real‑world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.
For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.
#J-18808-Ljbffr