Customer Experience Representative
City of Missoula, Missoula, MT, United States
Do you enjoy working with people and creating positive experiences? Join our team and help connect the community to recreation programs and services.
Customer Experience Representatives serve as a key point of contact for patrons, assisting with admissions, concessions, and general facility support.
This position combines customer service, teamwork, and hands-on tasks in a dynamic recreation environment. Representatives help ensure facilities are clean, safe, and running smoothly while providing helpful information and support to guests of all ages.
Responsibilities
Maintain and promote a positive and safe environment at Parks & Recreation facilities, communicating and providing customer service to patrons, in person, at Splash Montana and P&R Concession locations.
Perform point-of-sale transactions by accepting payments at facility entry and concessions.
Comply with the Customer Experience Representative Handbook.
Provide information about aquatics programs.
Perform daily cash-outs.
Assist with food preparation, stocking, cleaning, and washing dishes.
Gather drinks and prepare sold food items.
Perform various minor landscape, cleaning, and organizational duties to ensure a safe and sanitary environment for patrons.
Receive and deliver lost and found items.
Inflate and repair inner tubes.
Perform other duties as assigned, based on training and qualifications.
Qualifications
Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation of till.
Knowledge of, or the ability to learn, food preparation and sanitation requirements.
Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices.
Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment.
Skill in following oral and written instructions.
Skill in multitasking in a fast-paced environment, while providing effective customer service.
Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
Ability to stay alert and identify potential and/or actual emergency situations.
Ability to work with both adults and youth of all ages.
Ability to participate in a customer focused and team-oriented environment.
Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to learn departmental and City of Missoula practices and procedures.
Must be of legal age to perform the duties of the position.
Working Conditions
Position requires the ability to lift 50 lbs. or less.
Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, including working in confined spaces, which require following basic safety precautions.
Duties are frequently performed where noise, heat, dampness, and/or cold are unavoidable.
Duties require the physical ability to occasionally perform bending, pulling, and squatting motions.
The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.
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Customer Experience Representatives serve as a key point of contact for patrons, assisting with admissions, concessions, and general facility support.
This position combines customer service, teamwork, and hands-on tasks in a dynamic recreation environment. Representatives help ensure facilities are clean, safe, and running smoothly while providing helpful information and support to guests of all ages.
Responsibilities
Maintain and promote a positive and safe environment at Parks & Recreation facilities, communicating and providing customer service to patrons, in person, at Splash Montana and P&R Concession locations.
Perform point-of-sale transactions by accepting payments at facility entry and concessions.
Comply with the Customer Experience Representative Handbook.
Provide information about aquatics programs.
Perform daily cash-outs.
Assist with food preparation, stocking, cleaning, and washing dishes.
Gather drinks and prepare sold food items.
Perform various minor landscape, cleaning, and organizational duties to ensure a safe and sanitary environment for patrons.
Receive and deliver lost and found items.
Inflate and repair inner tubes.
Perform other duties as assigned, based on training and qualifications.
Qualifications
Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation of till.
Knowledge of, or the ability to learn, food preparation and sanitation requirements.
Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices.
Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment.
Skill in following oral and written instructions.
Skill in multitasking in a fast-paced environment, while providing effective customer service.
Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
Ability to stay alert and identify potential and/or actual emergency situations.
Ability to work with both adults and youth of all ages.
Ability to participate in a customer focused and team-oriented environment.
Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to learn departmental and City of Missoula practices and procedures.
Must be of legal age to perform the duties of the position.
Working Conditions
Position requires the ability to lift 50 lbs. or less.
Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, including working in confined spaces, which require following basic safety precautions.
Duties are frequently performed where noise, heat, dampness, and/or cold are unavoidable.
Duties require the physical ability to occasionally perform bending, pulling, and squatting motions.
The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.
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