Server Support Representative
1&1 IONOS SE, New Bremen, OH, United States
Tasks
GOALS OF THE POSITION: Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. And further maximize the quality experience and improve the skills of the customers where it is appropriate. MAIN RESPONSIBILITIES: Main contact of customers for IONOS 1&1 support Improve weekly and monthly performance based on feedback from the team supervisor. Proactively inform and report to the supervisor for support related issues Recommend solutions to customer issues and concerns Attend coaching sessions and participate in organizational activities Interact with team members and other departments within the company To be customer service oriented and to ensure customer satisfaction Continuous pro-active effort towards improving customer satisfaction and our internal procedures. Understanding of TCP/IP protocols – HTTP, DNS, FTP, SSH, RDP Understanding of web hosting software such as IIS and Apache Others: Accepts other responsibilities as maybe assigned by superior according to the need of the Company. Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner. Administers all assigned functions consistent with and in support to the goal of the company. Qualifications
Note: Qualifications are not provided in the description.
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GOALS OF THE POSITION: Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. And further maximize the quality experience and improve the skills of the customers where it is appropriate. MAIN RESPONSIBILITIES: Main contact of customers for IONOS 1&1 support Improve weekly and monthly performance based on feedback from the team supervisor. Proactively inform and report to the supervisor for support related issues Recommend solutions to customer issues and concerns Attend coaching sessions and participate in organizational activities Interact with team members and other departments within the company To be customer service oriented and to ensure customer satisfaction Continuous pro-active effort towards improving customer satisfaction and our internal procedures. Understanding of TCP/IP protocols – HTTP, DNS, FTP, SSH, RDP Understanding of web hosting software such as IIS and Apache Others: Accepts other responsibilities as maybe assigned by superior according to the need of the Company. Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner. Administers all assigned functions consistent with and in support to the goal of the company. Qualifications
Note: Qualifications are not provided in the description.
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