Assistant Director of Admission Operations (Internal Only)
Bridgewater Bagel & Coffee, Bridgewater, MA, United States
Assistant Director of Admission Operations (Internal Only)
Bridgewater State University invites applications for the position of
Assistant Director of Admission Operations
within the Office of Undergraduate Admissions. This key operational role is responsible for the management and integrity of admissions systems, data, and daily processing functions. The Assistant Director reports directly to the Assistant Dean of Enrollment Management Operations and provides supervisory oversight to the Operations Specialists. Standard Schedule:
Monday through Friday (Saturday and Sunday as days off). This is a full-time position located in Bridgewater, MA. Supervisor Received:
Assistant Dean of Enrollment Management Operations Supervisor Exercised:
Administrative Assistant I – Operations Specialists This position is an exempt, APA unit position and is subject to the terms of that union agreement. Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeast Massachusetts, the Commonwealth, and the world. Bridgewater’s accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition. Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed. Responsibilities
Assist Operations Specialists with problem resolution of all applications for admission with errors Help oversee admissions processing Act as first level support for processing staff for issues related to Banner/CRM Track and manage ticketing system used to report issues in coordination with the Assistant Dean Serve as a Banner/CRM report back-up person Manage all prospect imports from various vendors and ensure data accuracy and integrity Manage all test score imports from various vendors and ensure data accuracy and integrity Troubleshoot Banner/CRM issues for the Admissions Office Test new Banner/CRM upgrades in test environments for defects Assist the Assistant Dean in troubleshooting Ethos integration configurations and upgrades Work with the Assistant Dean on new processes and procedures Troubleshoot integration issues that arise from application submissions Manage new workflows and communication plans in coordination with the Assistant Dean Work closely with the Associate Dean and Communications Manager to ensure communication plan audiences are accurate Provide lists for marketing mailings and one-off requests from faculty and staff Help oversee document imports for data accuracy and record matching Required Qualifications
Five years of professional experience with higher education operations Extensive experience using Element451 CRM Ability to troubleshoot and resolve integration issues between Element451 and Banner Experience and proficiency using Microsoft Office and Adobe suite of products Ability to communicate appropriately and professionally, both verbally and in writing, with a diverse student body, faculty, and staff. Ability to build working relationships with a diverse community of students, faculty, administrators and staff. Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends. Preferred Qualifications
Strong attention to detail and commitment to data accuracy and integrity Excellent organizational and project management skills Ability to work both independently and collaboratively across departments Strong written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Bridgewater State University is an E-Verify employer. Employment is contingent upon a successful background check. Equal Employment Opportunity Statement
Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.
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Bridgewater State University invites applications for the position of
Assistant Director of Admission Operations
within the Office of Undergraduate Admissions. This key operational role is responsible for the management and integrity of admissions systems, data, and daily processing functions. The Assistant Director reports directly to the Assistant Dean of Enrollment Management Operations and provides supervisory oversight to the Operations Specialists. Standard Schedule:
Monday through Friday (Saturday and Sunday as days off). This is a full-time position located in Bridgewater, MA. Supervisor Received:
Assistant Dean of Enrollment Management Operations Supervisor Exercised:
Administrative Assistant I – Operations Specialists This position is an exempt, APA unit position and is subject to the terms of that union agreement. Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeast Massachusetts, the Commonwealth, and the world. Bridgewater’s accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition. Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed. Responsibilities
Assist Operations Specialists with problem resolution of all applications for admission with errors Help oversee admissions processing Act as first level support for processing staff for issues related to Banner/CRM Track and manage ticketing system used to report issues in coordination with the Assistant Dean Serve as a Banner/CRM report back-up person Manage all prospect imports from various vendors and ensure data accuracy and integrity Manage all test score imports from various vendors and ensure data accuracy and integrity Troubleshoot Banner/CRM issues for the Admissions Office Test new Banner/CRM upgrades in test environments for defects Assist the Assistant Dean in troubleshooting Ethos integration configurations and upgrades Work with the Assistant Dean on new processes and procedures Troubleshoot integration issues that arise from application submissions Manage new workflows and communication plans in coordination with the Assistant Dean Work closely with the Associate Dean and Communications Manager to ensure communication plan audiences are accurate Provide lists for marketing mailings and one-off requests from faculty and staff Help oversee document imports for data accuracy and record matching Required Qualifications
Five years of professional experience with higher education operations Extensive experience using Element451 CRM Ability to troubleshoot and resolve integration issues between Element451 and Banner Experience and proficiency using Microsoft Office and Adobe suite of products Ability to communicate appropriately and professionally, both verbally and in writing, with a diverse student body, faculty, and staff. Ability to build working relationships with a diverse community of students, faculty, administrators and staff. Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends. Preferred Qualifications
Strong attention to detail and commitment to data accuracy and integrity Excellent organizational and project management skills Ability to work both independently and collaboratively across departments Strong written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Bridgewater State University is an E-Verify employer. Employment is contingent upon a successful background check. Equal Employment Opportunity Statement
Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.
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