Sales Event Manager
Hotel Ella, Austin, TX, United States
The Event Service Manager is responsible for overseeing the execution of all group, catering, wedding, social, and special events at Hotel Ella. This position bridges the gap between event sales and operational execution, ensuring each event is organized, communicated, and delivered with precision and hospitality.
The Event Service Manager is the primary on‑site contact for clients during event execution and is responsible for coordinating all departments involved to ensure a seamless experience that reflects the service standards and brand identity of Hotel Ella.
This role requires strong attention to detail, a proactive mindset, excellent communication skills, and the ability to manage multiple events and priorities in a fast‑paced luxury boutique hotel environment.
Essential Responsibilities: Event Planning And Execution
Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions
Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness
Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments
Serve as the primary on‑site contact for clients, vendors, and event hosts during program execution
Conduct pre‑event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards
Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function
Respond quickly and professionally to last‑minute changes, guest requests, and operational challenges
Client and Guest Experience
Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process
Deliver a high‑touch hospitality experience that is professional, warm, responsive, and solutions‑focused
Anticipate client needs and resolve service issues in real time with urgency and professionalism
Support post‑event follow‑up as needed, including feedback collection, internal recap, and documentation of opportunities for improvement
Operational Coordination
Partner closely with the Sales team to transition booked business into a successful operational plan
Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event
Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable
Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation‑ready
Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property
Administrative and Financial Oversight
Review event files, contracts, and banquet event orders for operational accuracy
Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented
Assist with tracking event‑related expenses, staffing efficiency, and service execution to support profitability
Maintain accurate records, notes, and communication within hotel systems and event platforms
Support forecasting of event needs, inventory usage, and operational labor based on business levels
Team Leadership
Help lead and direct banquet and service teams during event execution
Model professionalism, accountability, and service excellence at all times
Support training and coaching of team members on service standards, event readiness, and guest engagement
Foster strong collaboration between departments to ensure consistent execution and communication
Qualifications
Minimum 2 to 3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership
Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred
Strong understanding of banquet service, event timelines, catering operations, and guest service standards
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple events and priorities at once
Ability to remain calm, composed, and solutions‑oriented in a fast‑paced environment
Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office
Flexible schedule required, including evenings, weekends, and holidays based on event demand
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift, carry, push, or pull up to 25 pounds as needed
Ability to move throughout indoor and outdoor event spaces and respond to operational needs in real time
Success Measures
Seamless and accurate event execution
Strong client satisfaction and positive guest feedback
Effective cross‑department communication
High standards of presentation, service, and professionalism
Strong control of event details, timing, and operational readiness
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The Event Service Manager is the primary on‑site contact for clients during event execution and is responsible for coordinating all departments involved to ensure a seamless experience that reflects the service standards and brand identity of Hotel Ella.
This role requires strong attention to detail, a proactive mindset, excellent communication skills, and the ability to manage multiple events and priorities in a fast‑paced luxury boutique hotel environment.
Essential Responsibilities: Event Planning And Execution
Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions
Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness
Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments
Serve as the primary on‑site contact for clients, vendors, and event hosts during program execution
Conduct pre‑event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards
Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function
Respond quickly and professionally to last‑minute changes, guest requests, and operational challenges
Client and Guest Experience
Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process
Deliver a high‑touch hospitality experience that is professional, warm, responsive, and solutions‑focused
Anticipate client needs and resolve service issues in real time with urgency and professionalism
Support post‑event follow‑up as needed, including feedback collection, internal recap, and documentation of opportunities for improvement
Operational Coordination
Partner closely with the Sales team to transition booked business into a successful operational plan
Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event
Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable
Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation‑ready
Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property
Administrative and Financial Oversight
Review event files, contracts, and banquet event orders for operational accuracy
Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented
Assist with tracking event‑related expenses, staffing efficiency, and service execution to support profitability
Maintain accurate records, notes, and communication within hotel systems and event platforms
Support forecasting of event needs, inventory usage, and operational labor based on business levels
Team Leadership
Help lead and direct banquet and service teams during event execution
Model professionalism, accountability, and service excellence at all times
Support training and coaching of team members on service standards, event readiness, and guest engagement
Foster strong collaboration between departments to ensure consistent execution and communication
Qualifications
Minimum 2 to 3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership
Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred
Strong understanding of banquet service, event timelines, catering operations, and guest service standards
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple events and priorities at once
Ability to remain calm, composed, and solutions‑oriented in a fast‑paced environment
Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office
Flexible schedule required, including evenings, weekends, and holidays based on event demand
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift, carry, push, or pull up to 25 pounds as needed
Ability to move throughout indoor and outdoor event spaces and respond to operational needs in real time
Success Measures
Seamless and accurate event execution
Strong client satisfaction and positive guest feedback
Effective cross‑department communication
High standards of presentation, service, and professionalism
Strong control of event details, timing, and operational readiness
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