Customer Service Representative
ArcelorMittal, Mobile, AL, United States
Job Description
The Automotive Customer Service Representative (CSR) manages end‑to‑end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on‑time delivery.
Key Responsibilities
Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
Manage inventory release and delivery execution to meet customer requirements and commitments.
Monitor and update customer forecast changes in SAP and communicate impacts internally.
Serve as the primary customer contact for order status, delivery performance, and issue resolution.
Provide required quality, production, shipping, and customs documentation to customers.
Perform root cause analysis and support explanations for KPI misses to leadership.
Skills
Strong situational awareness with a proactive, solution‑oriented mindset
Ability to make sound decisions under pressure in a fast‑paced environment
Analytical problem‑solving and root cause analysis skills
Clear, professional written and verbal communication
Effective time management and prioritization across competing demands
Strong attention to detail and accuracy
Collaborative approach to working with cross‑functional teams
Sound judgment on issue escalation and risk management
Preferred Qualifications
Bachelor’s degree in Business, Supply Chain, Operations, or a related field
5+ years of experience in customer service, order management, supply chain, or manufacturing support
SAP experience and/or automotive or manufacturing industry experience preferred
Working Conditions
Office environment with extended hours as business needs require
On‑site presence required at least four days per week in Calvert, Alabama
This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.
What we’ll offer We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
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Key Responsibilities
Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
Manage inventory release and delivery execution to meet customer requirements and commitments.
Monitor and update customer forecast changes in SAP and communicate impacts internally.
Serve as the primary customer contact for order status, delivery performance, and issue resolution.
Provide required quality, production, shipping, and customs documentation to customers.
Perform root cause analysis and support explanations for KPI misses to leadership.
Skills
Strong situational awareness with a proactive, solution‑oriented mindset
Ability to make sound decisions under pressure in a fast‑paced environment
Analytical problem‑solving and root cause analysis skills
Clear, professional written and verbal communication
Effective time management and prioritization across competing demands
Strong attention to detail and accuracy
Collaborative approach to working with cross‑functional teams
Sound judgment on issue escalation and risk management
Preferred Qualifications
Bachelor’s degree in Business, Supply Chain, Operations, or a related field
5+ years of experience in customer service, order management, supply chain, or manufacturing support
SAP experience and/or automotive or manufacturing industry experience preferred
Working Conditions
Office environment with extended hours as business needs require
On‑site presence required at least four days per week in Calvert, Alabama
This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.
What we’ll offer We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
#J-18808-Ljbffr