SSVF Carolinas - Assistant Director, Raleigh (65303)
Volunteers of America Chesapeake & Carolinas, Durham, NC, United States
Job Summary
The Assistant Director (AD) supports the overall management and strategic development of housing programs serving individuals who are homeless or at risk of homelessness, working closely with the Program Director to ensure the delivery of high-quality, Housing First-aligned services across prevention and rapid re-housing interventions. This role provides operational leadership, supervises Site Team Leads, and ensures day-to-day program functions are executed effectively and in compliance with federal, state, and local regulations, including SSVF Program Guidelines. The AD plays a key role in staff development by walking alongside the Site Team Leads with recruiting, training, and supervising personnel, fostering a trauma-informed and culturally responsive team environment, and promoting continuous quality improvement. While the Assistant Director ensures that training is implemented consistently across the program, Site Team Leads are responsible for ensuring their team members receive adequate and ongoing training that is facilitated by the Assistant Director. In addition to assisting with fiscal oversight and monitoring expenditures, the AD supports grant reporting and compliance, collaborates with community partners to ensure service accessibility and wraparound supports, and advocates for client needs to promote housing stability. This position requires relevant experience in homelessness prevention, rapid re-housing, and systems-level coordination to support client pathways from intake to permanent housing. The AD maintains a synergistic working relationship with all VOACC Support Units, VAMCs, and CoC partners.
Principal Activities To direct the development of planning, evaluation, and implementation of procedures in support of housing programs means to lead the strategic design, continuous improvement, and operational execution of systems and practices that ensure effective delivery of housing services to Veteran families. This includes establishing trauma-informed, Veteran-centered policies that reflect the SSVF core concepts— Housing First ,
Crisis Response ,
Veteran Choice , and
Progressive Engagement —while ensuring compliance with federal, state, and local regulations. It also involves setting measurable goals, monitoring performance outcomes, and refining service delivery models to promote housing stability, prevent homelessness, and support rapid re-housing efforts. Grantees are expected to integrate community linkages, coordinate with VA Medical Centers and Continuums of Care, and use data-driven approaches to evaluate program effectiveness and inform procedural adjustments.
Program Oversight & Strategic Implementation
Demonstrates deep knowledge of the SSVF Program Guide, grant agreement, and strategic plans.
Directs planning, evaluation, and implementation of procedures supporting housing programs, as delegated by the Program Director.
Acts as a liaison between the Program Director and Team Lead–Site Leads, and builds collaborative bridges with VOACC Support Units, VAMCs, and CoC partners.
Ensures compliance with all applicable federal, state, local, and contractual regulations.
Communicates regularly with VOACC leadership, VA, HUD, and CoC liaisons through reports, calls, and daily contact.
Fiscal & Risk Management
Assists the Program Director in ensuring housing programs operate within approved budgets, with appropriate documentation and use of funds.
Monitors program activities and conducts annual evaluations using the program’s evaluation framework.
Identifies and mitigates risks to ensure quality and effective services for households served.
Reports evaluation findings to the Program Director and recommends enhancements; serves as a thought partner in developing corrective action plans.
Staff Leadership & Development
Recruits, interviews, and selects qualified program staff in consultation with the Program Director.
Oversees supervision of Team Lead–Site Leads and housing program staff, ensuring annual performance evaluations are completed.
Ensures timely and relevant orientation and ongoing training for staff, including ethics, social services, VOACC policies, housing program guides, suicide prevention, homelessness, aggressive behavior, and CPR.
Maintains accurate and up-to-date staff training records.
Attends all required work-related meetings and trainings.
Service Delivery & Quality Assurance
Leads program staff to deliver services that support rapid re-housing, address assessed needs, promote healthy decision-making, financial independence, and community integration.
Conducts quality assurance reviews of client files for compliance and service quality. Data & Reporting
Maintains accurate program and client records; prepares required forms, reports, and correspondence.
Analyzes and evaluates data in HMIS and other systems to ensure integrity and prepare reports for VOACC and funders.
Oversees monthly repository uploads and quarterly reports for SSVF, ESG, and Back@Home.
Operational Support & Compliance
Maintains current knowledge through required and voluntary trainings, conferences, and supervisory meetings.
Ensures facilities and vehicles are properly supplied, maintained, clean, and hazard-free.
Manages office and vehicle leases and submits expense documentation for payment.
Collaborates with the Program Director, CFO, accounting team, DO for the Carolinas, VP of the Carolinas, HR, and Training on budget planning and implementation.
Supports fundraising and volunteer program activities in partnership with the Executive Program Director.
Ensures compliance with CARF standards and maintains accreditation requirements.
Performs other duties as assigned.
Qualifications
Education: A bachelor’s degree in a human services-related field is required; a master’s degree is preferred, especially with demonstrated experience serving vulnerable populations in rural or underserved communities.
Experience: Minimum of two years of direct experience working with individuals and families experiencing homelessness, with a strong preference for experience serving veterans. At least two years of supervisory and administrative experience in a social services or housing program setting is required.
Veteran Affiliation: Preference will be given to candidates who are veterans, spouses of veterans, or immediate family members of veterans, in recognition of the value of lived experience in serving the veteran community.
Effect on End Result The Assistant Director ensures that the goals and objectives of the housing programs are consistently addressed, measured, and reviewed through strategic planning, performance evaluation, and continuous quality improvement. Services are delivered within the scope of available resources and budget, with a clear focus on meeting the needs of veterans and supporting staff effectiveness. The AD guarantees that clients receive appropriate transitional service plans, follow-up, and wraparound supports that promote housing stability and long-term success. Client documentation is complete, timely, and compliant with federal and programmatic standards, while statistical and performance data are accurately captured and reported to inform decision-making and maintain transparency. Program operations are executed with fidelity to the SSVF Program Guide, ensuring that services are effective, policies and procedures are implemented, and financial practices are sound. Staff and volunteers are well-supervised, trained, and supported, contributing to a trauma-informed, culturally responsive, and high-performing team environment. The AD fosters positive, professional relationships with clients, community partners, and stakeholders, reinforcing the program’s presence and credibility within the local and professional communities.
Physical Requirements
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies, as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, see, hear, perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requires continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time.
Other
This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid driver’s license in jurisdiction of residence.
Vehicle liability coverage if driving a personal vehicle (on occasion, may be required to transport clients in personal vehicle).
May be required to drive a van.
Acceptable Criminal background check, OIG Exclusion check.
Negative Drug Screening.
CPR/First Aid Certification must be acquired and maintained once employed.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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The Assistant Director (AD) supports the overall management and strategic development of housing programs serving individuals who are homeless or at risk of homelessness, working closely with the Program Director to ensure the delivery of high-quality, Housing First-aligned services across prevention and rapid re-housing interventions. This role provides operational leadership, supervises Site Team Leads, and ensures day-to-day program functions are executed effectively and in compliance with federal, state, and local regulations, including SSVF Program Guidelines. The AD plays a key role in staff development by walking alongside the Site Team Leads with recruiting, training, and supervising personnel, fostering a trauma-informed and culturally responsive team environment, and promoting continuous quality improvement. While the Assistant Director ensures that training is implemented consistently across the program, Site Team Leads are responsible for ensuring their team members receive adequate and ongoing training that is facilitated by the Assistant Director. In addition to assisting with fiscal oversight and monitoring expenditures, the AD supports grant reporting and compliance, collaborates with community partners to ensure service accessibility and wraparound supports, and advocates for client needs to promote housing stability. This position requires relevant experience in homelessness prevention, rapid re-housing, and systems-level coordination to support client pathways from intake to permanent housing. The AD maintains a synergistic working relationship with all VOACC Support Units, VAMCs, and CoC partners.
Principal Activities To direct the development of planning, evaluation, and implementation of procedures in support of housing programs means to lead the strategic design, continuous improvement, and operational execution of systems and practices that ensure effective delivery of housing services to Veteran families. This includes establishing trauma-informed, Veteran-centered policies that reflect the SSVF core concepts— Housing First ,
Crisis Response ,
Veteran Choice , and
Progressive Engagement —while ensuring compliance with federal, state, and local regulations. It also involves setting measurable goals, monitoring performance outcomes, and refining service delivery models to promote housing stability, prevent homelessness, and support rapid re-housing efforts. Grantees are expected to integrate community linkages, coordinate with VA Medical Centers and Continuums of Care, and use data-driven approaches to evaluate program effectiveness and inform procedural adjustments.
Program Oversight & Strategic Implementation
Demonstrates deep knowledge of the SSVF Program Guide, grant agreement, and strategic plans.
Directs planning, evaluation, and implementation of procedures supporting housing programs, as delegated by the Program Director.
Acts as a liaison between the Program Director and Team Lead–Site Leads, and builds collaborative bridges with VOACC Support Units, VAMCs, and CoC partners.
Ensures compliance with all applicable federal, state, local, and contractual regulations.
Communicates regularly with VOACC leadership, VA, HUD, and CoC liaisons through reports, calls, and daily contact.
Fiscal & Risk Management
Assists the Program Director in ensuring housing programs operate within approved budgets, with appropriate documentation and use of funds.
Monitors program activities and conducts annual evaluations using the program’s evaluation framework.
Identifies and mitigates risks to ensure quality and effective services for households served.
Reports evaluation findings to the Program Director and recommends enhancements; serves as a thought partner in developing corrective action plans.
Staff Leadership & Development
Recruits, interviews, and selects qualified program staff in consultation with the Program Director.
Oversees supervision of Team Lead–Site Leads and housing program staff, ensuring annual performance evaluations are completed.
Ensures timely and relevant orientation and ongoing training for staff, including ethics, social services, VOACC policies, housing program guides, suicide prevention, homelessness, aggressive behavior, and CPR.
Maintains accurate and up-to-date staff training records.
Attends all required work-related meetings and trainings.
Service Delivery & Quality Assurance
Leads program staff to deliver services that support rapid re-housing, address assessed needs, promote healthy decision-making, financial independence, and community integration.
Conducts quality assurance reviews of client files for compliance and service quality. Data & Reporting
Maintains accurate program and client records; prepares required forms, reports, and correspondence.
Analyzes and evaluates data in HMIS and other systems to ensure integrity and prepare reports for VOACC and funders.
Oversees monthly repository uploads and quarterly reports for SSVF, ESG, and Back@Home.
Operational Support & Compliance
Maintains current knowledge through required and voluntary trainings, conferences, and supervisory meetings.
Ensures facilities and vehicles are properly supplied, maintained, clean, and hazard-free.
Manages office and vehicle leases and submits expense documentation for payment.
Collaborates with the Program Director, CFO, accounting team, DO for the Carolinas, VP of the Carolinas, HR, and Training on budget planning and implementation.
Supports fundraising and volunteer program activities in partnership with the Executive Program Director.
Ensures compliance with CARF standards and maintains accreditation requirements.
Performs other duties as assigned.
Qualifications
Education: A bachelor’s degree in a human services-related field is required; a master’s degree is preferred, especially with demonstrated experience serving vulnerable populations in rural or underserved communities.
Experience: Minimum of two years of direct experience working with individuals and families experiencing homelessness, with a strong preference for experience serving veterans. At least two years of supervisory and administrative experience in a social services or housing program setting is required.
Veteran Affiliation: Preference will be given to candidates who are veterans, spouses of veterans, or immediate family members of veterans, in recognition of the value of lived experience in serving the veteran community.
Effect on End Result The Assistant Director ensures that the goals and objectives of the housing programs are consistently addressed, measured, and reviewed through strategic planning, performance evaluation, and continuous quality improvement. Services are delivered within the scope of available resources and budget, with a clear focus on meeting the needs of veterans and supporting staff effectiveness. The AD guarantees that clients receive appropriate transitional service plans, follow-up, and wraparound supports that promote housing stability and long-term success. Client documentation is complete, timely, and compliant with federal and programmatic standards, while statistical and performance data are accurately captured and reported to inform decision-making and maintain transparency. Program operations are executed with fidelity to the SSVF Program Guide, ensuring that services are effective, policies and procedures are implemented, and financial practices are sound. Staff and volunteers are well-supervised, trained, and supported, contributing to a trauma-informed, culturally responsive, and high-performing team environment. The AD fosters positive, professional relationships with clients, community partners, and stakeholders, reinforcing the program’s presence and credibility within the local and professional communities.
Physical Requirements
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies, as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, see, hear, perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requires continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time.
Other
This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid driver’s license in jurisdiction of residence.
Vehicle liability coverage if driving a personal vehicle (on occasion, may be required to transport clients in personal vehicle).
May be required to drive a van.
Acceptable Criminal background check, OIG Exclusion check.
Negative Drug Screening.
CPR/First Aid Certification must be acquired and maintained once employed.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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