Customer Service Representative
ScanSource, Greenville, SC, United States
Assist sales and customers with post sales issues, including RMA related issues.
Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
Receive requests over the intranet, internet, fax, and telephone.
Provide Tracking, Bill of Lading, and Proof of Delivery
Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
Take hunt group calls.
Work with transit carriers on freight credits and ship damage claims.
Works closely with warehouse personnel to resolve shipping discrepancies.
Other duties as assigned (ISO support, other operational assignments, etc…)
Regular attendance is an essential function of the Customer Service Representative position
Hours for this particular position will be from 8:30 am to 5:30 pm
Reporting Relationships
Receives general supervision from the Manager of Customer Service
Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.
Requirements
Able to function as part of a team in a multi-task environment
Strong organizational and follow up skills
Preferred
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
Physical Requirements
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation during normal business hours designated for the position.
Ability to travel 0% to 10% of the time.
Includes long period of time on telephone and at a computer terminal.
Ability to lift 20 to 30 lbs.
Compensation Compensation Range: $35,000 - $40,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
Benefits While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
Equal Opportunity Employment ScanSource, Inc. is an Equal Opportunity Employer .
EOE/M/F
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
Receive requests over the intranet, internet, fax, and telephone.
Provide Tracking, Bill of Lading, and Proof of Delivery
Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
Take hunt group calls.
Work with transit carriers on freight credits and ship damage claims.
Works closely with warehouse personnel to resolve shipping discrepancies.
Other duties as assigned (ISO support, other operational assignments, etc…)
Regular attendance is an essential function of the Customer Service Representative position
Hours for this particular position will be from 8:30 am to 5:30 pm
Reporting Relationships
Receives general supervision from the Manager of Customer Service
Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.
Requirements
Able to function as part of a team in a multi-task environment
Strong organizational and follow up skills
Preferred
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
Physical Requirements
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation during normal business hours designated for the position.
Ability to travel 0% to 10% of the time.
Includes long period of time on telephone and at a computer terminal.
Ability to lift 20 to 30 lbs.
Compensation Compensation Range: $35,000 - $40,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
Benefits While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
Equal Opportunity Employment ScanSource, Inc. is an Equal Opportunity Employer .
EOE/M/F
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr