Technical Writer
ATR International, Binghamton, NY, United States
Our Client's Receivables Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm’s Receivables Operations division enables customers to outsource their accounts receivable functions by accepting traditional paper‑based payments, digitizing supporting documents, and capturing key information on their behalf. Our clients value our ability to speed up the collection of payments by getting the check that is "in the mail" deposited into the biller's account as quickly as possible. Receivables Operations is a people‑driven process at its core, and there are several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a leader in Receivables right now presents a unique opportunity to upskill and develop a diverse workforce while working to steer and implement strategic process improvement as the operation evolves. The Public Sector lockbox is in search for a Trainer/Technical Writer.
This position requires collaborating with operations managers and interfacing with business analysts and technology partners to deliver successful training implementations. Solutions should be hands‑on, interactive, engaging and concise grounded in adult learning principles. We’re looking for a poised, flexible team player - an experienced technical writer and trainer – who can multitask in a fast‑paced environment. Clear, concise, and accurate communications of complex information, including high‑quality documentation, is essential.
Responsibilities
Collaborate with business analysts, trainers, operations staff, and technology partners to obtain an in‑depth understanding of the process and any documentation requirements.
Write, publish, and maintain high‑quality technical and procedural documentation—such as SOPs, job aids, user guides, and reference materials—that meets applicable standards and suits the intended audience, while planning the writing process and setting timelines and deadlines to ensure timely, accurate delivery.
Present technical information in easy‑to‑understand language for a non‑technical audience.
Schedule and facilitate training—including classroom, virtual, and floor huddle sessions—maintain records of sessions and participants to support operations.
Monitor and evaluate training effectiveness by deploying measurement and feedback.
Support the operation sites during system and production implementation of new procedures and processes.
Flexibility in supporting multiple shifts.
Required Qualifications, Capabilities, and Skills
Bachelor’s degree or equivalent four years of relevant experience; at least four years in training and development.
Strong training facilitation and presentation skills; effective at delivering technical content and engaging discussions; knowledge of adult learning principles.
Excellent writing/editing and organizational skills; able to ensure technical content is accurate and consistent.
Strong analytical, conceptual, and research skills; comfortable with complex terminology.
Proficient with Microsoft Word, PowerPoint, and SharePoint.
Ability to multi‑task, meet deadlines, and work independently.
Preferred Qualifications, Capabilities, and Skills
Knowledge in lockbox processing.
Fast learner with the ability to adapt and acclimate to new environment quickly.
Strong sense of ownership in personal and team deliverables.
High curiosity in learning more and asking why.
A drive for excellence.
An innate ability to innovate or identify and improve process efficiencies.
#J-18808-Ljbffr
This position requires collaborating with operations managers and interfacing with business analysts and technology partners to deliver successful training implementations. Solutions should be hands‑on, interactive, engaging and concise grounded in adult learning principles. We’re looking for a poised, flexible team player - an experienced technical writer and trainer – who can multitask in a fast‑paced environment. Clear, concise, and accurate communications of complex information, including high‑quality documentation, is essential.
Responsibilities
Collaborate with business analysts, trainers, operations staff, and technology partners to obtain an in‑depth understanding of the process and any documentation requirements.
Write, publish, and maintain high‑quality technical and procedural documentation—such as SOPs, job aids, user guides, and reference materials—that meets applicable standards and suits the intended audience, while planning the writing process and setting timelines and deadlines to ensure timely, accurate delivery.
Present technical information in easy‑to‑understand language for a non‑technical audience.
Schedule and facilitate training—including classroom, virtual, and floor huddle sessions—maintain records of sessions and participants to support operations.
Monitor and evaluate training effectiveness by deploying measurement and feedback.
Support the operation sites during system and production implementation of new procedures and processes.
Flexibility in supporting multiple shifts.
Required Qualifications, Capabilities, and Skills
Bachelor’s degree or equivalent four years of relevant experience; at least four years in training and development.
Strong training facilitation and presentation skills; effective at delivering technical content and engaging discussions; knowledge of adult learning principles.
Excellent writing/editing and organizational skills; able to ensure technical content is accurate and consistent.
Strong analytical, conceptual, and research skills; comfortable with complex terminology.
Proficient with Microsoft Word, PowerPoint, and SharePoint.
Ability to multi‑task, meet deadlines, and work independently.
Preferred Qualifications, Capabilities, and Skills
Knowledge in lockbox processing.
Fast learner with the ability to adapt and acclimate to new environment quickly.
Strong sense of ownership in personal and team deliverables.
High curiosity in learning more and asking why.
A drive for excellence.
An innate ability to innovate or identify and improve process efficiencies.
#J-18808-Ljbffr