Customer Experience Representative
Allergan Aesthetics, an AbbVie Company, Austin, TX, United States
About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description We are looking for a dependable person who enjoys working in a team. The ideal candidate should have a positive attitude and be committed to providing excellent customer service to AbbVie customers and sales representatives. This role requires thinking creatively and working with others in customer operations to find solutions to customer problems. If you are interested in joining our dynamic team and want to grow with AbbVie, please submit your resume. Let’s talk about how your skills can contribute to our team and the opportunities available to you at AbbVie.
Key Duties and Responsibilities
Address customer inquiries, requests, and issues.
Investigate and follow up on customer requests.
Deliver exceptional customer service with a courteous and professional approach.
Place orders received through various channels.
Work effectively both independently and collaboratively within a team.
Attentively listen to customer needs and questions, responding appropriately.
Process daily open orders and ensure timely fulfillment.
Utilize critical thinking skills to proactively resolve customer needs.
Qualifications
1-2 years of customer service experience.
Experience working in a team-oriented, collaborative environment.
High School Diploma (Bachelor's Degree preferred).
Skills and Abilities
Goal-oriented with a positive and curious outlook.
Exceptional attention to detail and ability to handle multiple tasks and meet deadlines.
Excellent written and oral communication skills.
Exceptional organizational skills and ability to prioritize effectively.
Capacity to manage and lead multiple tasks/projects independently.
Proficient problem solver capable of making quality decisions.
Additional Information The compensation range described here is the possible base pay that AbbVie will pay for this role at the time of posting based on the job grade. Individual compensation may vary depending on many factors including geographic location. We may modify this range in the future.
Benefits include paid time off (vacation, holidays, sick), medical/dental/vision insurance, 401(k) program, and eligibility for short‑term incentive programs.
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of bonuses, commissions, incentives, or other forms of compensation remains AbbVie’s sole discretion unless paid.
Equal Opportunity Employer AbbVie is an equal‑opportunity employer committed to operating with integrity, driving innovation, transforming lives, and serving our community. We provide equal opportunity for Veterans and people with disabilities. US & Puerto Rico applicants seeking a reasonable accommodation can visit https://www.abbvie.com/join-us/reasonable-accommodations.html. For more information, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html.
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Job Description We are looking for a dependable person who enjoys working in a team. The ideal candidate should have a positive attitude and be committed to providing excellent customer service to AbbVie customers and sales representatives. This role requires thinking creatively and working with others in customer operations to find solutions to customer problems. If you are interested in joining our dynamic team and want to grow with AbbVie, please submit your resume. Let’s talk about how your skills can contribute to our team and the opportunities available to you at AbbVie.
Key Duties and Responsibilities
Address customer inquiries, requests, and issues.
Investigate and follow up on customer requests.
Deliver exceptional customer service with a courteous and professional approach.
Place orders received through various channels.
Work effectively both independently and collaboratively within a team.
Attentively listen to customer needs and questions, responding appropriately.
Process daily open orders and ensure timely fulfillment.
Utilize critical thinking skills to proactively resolve customer needs.
Qualifications
1-2 years of customer service experience.
Experience working in a team-oriented, collaborative environment.
High School Diploma (Bachelor's Degree preferred).
Skills and Abilities
Goal-oriented with a positive and curious outlook.
Exceptional attention to detail and ability to handle multiple tasks and meet deadlines.
Excellent written and oral communication skills.
Exceptional organizational skills and ability to prioritize effectively.
Capacity to manage and lead multiple tasks/projects independently.
Proficient problem solver capable of making quality decisions.
Additional Information The compensation range described here is the possible base pay that AbbVie will pay for this role at the time of posting based on the job grade. Individual compensation may vary depending on many factors including geographic location. We may modify this range in the future.
Benefits include paid time off (vacation, holidays, sick), medical/dental/vision insurance, 401(k) program, and eligibility for short‑term incentive programs.
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of bonuses, commissions, incentives, or other forms of compensation remains AbbVie’s sole discretion unless paid.
Equal Opportunity Employer AbbVie is an equal‑opportunity employer committed to operating with integrity, driving innovation, transforming lives, and serving our community. We provide equal opportunity for Veterans and people with disabilities. US & Puerto Rico applicants seeking a reasonable accommodation can visit https://www.abbvie.com/join-us/reasonable-accommodations.html. For more information, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html.
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