Seasonal Customer Experience Representative - Houghton Airport CMX
Enterprise, Houghton, MI, United States
Overview
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Opening available at the following branch location:
Houghton Airport: 23810 Airpark Blvd Calumet, MI 49913.
This is a seasonal position with a starting rate of pay $16.00/ hour. The seasonal window starts May 2026 and will end on or before October 31, 2026 and cannot exceed 180 days.
Schedule Option 1
Sunday: 11am - 8pm
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: Off
Friday: Off
Saturday: Off
Option 2
Sunday: Off
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: 11am - 8pm
Friday: 11am - 8pm
Saturday: Off
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
High School Diploma or G.E.D. required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must be at least 18 years old
This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re‑apply
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The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Opening available at the following branch location:
Houghton Airport: 23810 Airpark Blvd Calumet, MI 49913.
This is a seasonal position with a starting rate of pay $16.00/ hour. The seasonal window starts May 2026 and will end on or before October 31, 2026 and cannot exceed 180 days.
Schedule Option 1
Sunday: 11am - 8pm
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: Off
Friday: Off
Saturday: Off
Option 2
Sunday: Off
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: 11am - 8pm
Friday: 11am - 8pm
Saturday: Off
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
High School Diploma or G.E.D. required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must be at least 18 years old
This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re‑apply
#J-18808-Ljbffr