Resident Service Specialist
Hunt Military Communities, Columbus, MS, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. These duties include maintaining resident files, implementing resident retention programs, receiving and following up on service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What You Will Do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all resident requests from the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses.
Follow up on all interactions with residents and ensure all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspections and final inspections for outgoing residents to include assessing any charges for damages and delivery of the final utility bill where applicable.
Monitor rental account balances where applicable, ensuring all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to their satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the Company using either a Company vehicle or a personal/rental vehicle to conduct Company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
Experience working with computers and typical office software such as email, Word, Excel, and internet browsers required.
Previous sales experience preferred.
Strong customer service skills.
Ability to show houses in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player with close attention to detail and strong communication and business literacy skills.
Demonstrates discretion and maintains a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Driver's License, valid and in state required.
Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We value pay equity and consider internal and external factors in every final offer. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
You must be able to pass a drug, background screen, and motor vehicle record check (if required per the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What You Will Do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all resident requests from the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses.
Follow up on all interactions with residents and ensure all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspections and final inspections for outgoing residents to include assessing any charges for damages and delivery of the final utility bill where applicable.
Monitor rental account balances where applicable, ensuring all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to their satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the Company using either a Company vehicle or a personal/rental vehicle to conduct Company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
Experience working with computers and typical office software such as email, Word, Excel, and internet browsers required.
Previous sales experience preferred.
Strong customer service skills.
Ability to show houses in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player with close attention to detail and strong communication and business literacy skills.
Demonstrates discretion and maintains a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Driver's License, valid and in state required.
Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We value pay equity and consider internal and external factors in every final offer. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
You must be able to pass a drug, background screen, and motor vehicle record check (if required per the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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