Loan Servicing Specialist (General Client Service)
WaFd Bank, Seattle, WA, United States
Loan Servicing Specialist (General Client Service)
Location: 425 Pike Street, Seattle, WA
Requisition ID: 2026-4671
Category: Lending Operations
Position Type: Full Time
Salary: USD $22.00 - $25.00 per hour
Job Summary The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co‑workers and customers.
Key Functions
Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
Receive and post incoming payoff checks and insure any overages are returned to the client.
Prepare the lien release for real estate secured loans.
Accurate and consistent performance of daily insurance functions.
Perform post-closing quality control on modified and newly funded loans.
Assist department with other daily functions.
Qualifications
High school diploma or equivalent.
Able to deal effectively and tactfully with internal and external clients.
Can function well under deadlines.
Ability to organize, prioritize, and communicate status on work assignments consistently.
Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
Regular, consistent attendance.
Experience in real estate lending processing and documentation is beneficial.
Benefits
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 4% 401(k) matching plus a generous 3% annual contribution, 7% total employer contribution
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre‑tax health and dependent‑care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement We are committed to Equal Employment Opportunity and Affimative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
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Requisition ID: 2026-4671
Category: Lending Operations
Position Type: Full Time
Salary: USD $22.00 - $25.00 per hour
Job Summary The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co‑workers and customers.
Key Functions
Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
Receive and post incoming payoff checks and insure any overages are returned to the client.
Prepare the lien release for real estate secured loans.
Accurate and consistent performance of daily insurance functions.
Perform post-closing quality control on modified and newly funded loans.
Assist department with other daily functions.
Qualifications
High school diploma or equivalent.
Able to deal effectively and tactfully with internal and external clients.
Can function well under deadlines.
Ability to organize, prioritize, and communicate status on work assignments consistently.
Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
Regular, consistent attendance.
Experience in real estate lending processing and documentation is beneficial.
Benefits
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 4% 401(k) matching plus a generous 3% annual contribution, 7% total employer contribution
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre‑tax health and dependent‑care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement We are committed to Equal Employment Opportunity and Affimative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
#J-18808-Ljbffr