Senior Events Manager
EOS Hospitality LLC, Myrtle Beach, SC, United States
As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and are responsible for the client’s experience. May support and act on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence.
Responsibilities
Organize, plan and prioritize duties by developing plans and goals.
Communicate to internal and external clients via telephone, email, written documents or in person in a timely manner.
Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determine the best solution.
Ensure high‑quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a full‑time, year‑round position working at the Kingston Resorts. Flexible day shift schedule required, including holidays and weekends. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their families, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
Qualifications — (No specific qualifications listed)
Benefits — (Specified above in description)
EEO Statement Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsibilities
Organize, plan and prioritize duties by developing plans and goals.
Communicate to internal and external clients via telephone, email, written documents or in person in a timely manner.
Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determine the best solution.
Ensure high‑quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a full‑time, year‑round position working at the Kingston Resorts. Flexible day shift schedule required, including holidays and weekends. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their families, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
Qualifications — (No specific qualifications listed)
Benefits — (Specified above in description)
EEO Statement Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr