Assistant Director of Security
Loews Hotels, LLC., Kansas City, MO, United States
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.
Job Specific
Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
Direct and maintain continuous physical property rounds by Security personnel
Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
Document, and track all security related issues or problems
Interact and coordinate activities with Risk Management
Respond to all general liability insurance claims
Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
Review all reports regularly for completeness and accuracy
Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
Inform Director of Security of all matters concerning safety and security
Produce weekly schedules
Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
Set and maintain standards for all investigations
Conduct detailed investigations into work-related injuries
Responsible for the search, storage and return of all lost and found items
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
Conduct an annual inventory of all chemicals used by all departments in the hotel
Instruct and supervise new Security personnel during their first few months of employment
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
Oversee TIPS and first-aid training of all Security officers
Oversee scheduling of all Security personnel
Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms
Maintain comparison statistics:
Room losses
Total number of incidents
Number of employee accidents and resultant cost in terms of money and lost work
Number of guest accidents
Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
Coordinate random bag and locker checks as necessary
Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
General
Other duties as assigned
Qualifications
Associates degree in related field
Minimum three years experience as a hotel Security Supervisor or three years law enforcement supervisory experience
Excellent communication skills - oral and written
Outstanding organization, planning, and leadership skills
Thorough knowledge of OSHA regulations
Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
Strong investigative skills
Able to work a flexible schedule, including weekends and holidays
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Job Specific
Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
Direct and maintain continuous physical property rounds by Security personnel
Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
Document, and track all security related issues or problems
Interact and coordinate activities with Risk Management
Respond to all general liability insurance claims
Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
Review all reports regularly for completeness and accuracy
Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
Inform Director of Security of all matters concerning safety and security
Produce weekly schedules
Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
Set and maintain standards for all investigations
Conduct detailed investigations into work-related injuries
Responsible for the search, storage and return of all lost and found items
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
Conduct an annual inventory of all chemicals used by all departments in the hotel
Instruct and supervise new Security personnel during their first few months of employment
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
Oversee TIPS and first-aid training of all Security officers
Oversee scheduling of all Security personnel
Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms
Maintain comparison statistics:
Room losses
Total number of incidents
Number of employee accidents and resultant cost in terms of money and lost work
Number of guest accidents
Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
Coordinate random bag and locker checks as necessary
Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
General
Other duties as assigned
Qualifications
Associates degree in related field
Minimum three years experience as a hotel Security Supervisor or three years law enforcement supervisory experience
Excellent communication skills - oral and written
Outstanding organization, planning, and leadership skills
Thorough knowledge of OSHA regulations
Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
Strong investigative skills
Able to work a flexible schedule, including weekends and holidays
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