Automotive Sales Business Development Center (BDC) Representative - Raceway Niss
Burlington Auto Group, Freehold, NJ, United States
Location:
Freehold, NJ
Position:
Automotive Sales Business Development Center (BDC) Representative
Company:
Raceway Nissan of Freehold
Strong Monthly Commission | Flexible Hours | Saturdays Required | Sundays & One Additional Weekday Off
Are you a proactive communicator with a talent for building strong customer relationships? Raceway Nissan of Freehold, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Sales Business Development Center (BDC) Representative to join our team. This role is essential to increasing dealership revenue and supporting long-term customer retention through excellent communication and consistent follow-up. As the first point of contact for many of our customers, you will create a professional, responsive, and customer-focused first impression while driving business results. Your ability to convert inbound leads into appointments and turn opportunities into sales will play a direct role in the dealership's success. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering an exceptional customer experience while meeting performance goals, we want to hear from you!
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, online chat, and internet leads, providing prompt, professional, and customer-focused responses
Schedule, confirm, and follow up on sales appointments, coordinating with customers and internal teams to maximize show rates and ensure a seamless experience
Proactively follow up on internet leads, customer inquiries, and previous appointments to maintain engagement, re‑engage prospects, and drive showroom traffic
Execute customer retention and data mining outreach using CRM tools to identify repeat and replacement sales opportunities
Maintain, manage, and update customer records in the CRM and dealership systems daily, ensuring accurate tracking of leads, appointments, follow‑up activity, and retention efforts
Work closely with the sales team and sales management to support dealership goals, customer needs, and revenue growth
Support dealership promotions, campaigns, and lead‑generation initiatives to increase appointment volume and showroom traffic
Provide accurate information regarding current promotions, incentives, new inventory, and dealership services to potential and existing customers
Track and report on key performance metrics, including appointment set and show rates, conversion rates, customer satisfaction, and retention activity
Qualifications
Previous experience in a BDC or sales role within the automotive industry is preferred but not required
Proven ability to set, confirm, and manage high volumes of customer appointments
Strong verbal and written communication skills with professional phone etiquette
Ability to multitask and perform effectively in a fast-paced environment
Proficiency in dealership CRM systems (VinSolutions a plus), dealership management software, and Google Workspace tools including Google Drive
Strong organizational skills with excellent attention to detail
Ability to learn, retain, and confidently present product knowledge, vehicle features, and promotions
Reliable, punctual, goal-driven, and customer-focused with a positive attitude and a strong focus on customer satisfaction and relationship-building
Saturday availability is required, with Sundays and one additional weekday off
Bilingual is a plus but not required
Valid driver's license with a clean driving record
High school diploma or equivalent. Additional education or training is a plus
What We Offer
Competitive wage structure with strong commission-based earning potential
Comprehensive benefits package for eligible employees, including health insurance, retirement plans, and more
Ongoing training, coaching, and professional development opportunities
Supportive and team-oriented work environment
Opportunities for career growth and advancement within the dealership
Employee discounts on vehicles, service, and parts
Raceway Nissan is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.
Employment is contingent upon completion of a background check and a negative pre‑employment drug screen.
Salary: $40000 - $65000 per year
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Freehold, NJ
Position:
Automotive Sales Business Development Center (BDC) Representative
Company:
Raceway Nissan of Freehold
Strong Monthly Commission | Flexible Hours | Saturdays Required | Sundays & One Additional Weekday Off
Are you a proactive communicator with a talent for building strong customer relationships? Raceway Nissan of Freehold, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Sales Business Development Center (BDC) Representative to join our team. This role is essential to increasing dealership revenue and supporting long-term customer retention through excellent communication and consistent follow-up. As the first point of contact for many of our customers, you will create a professional, responsive, and customer-focused first impression while driving business results. Your ability to convert inbound leads into appointments and turn opportunities into sales will play a direct role in the dealership's success. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering an exceptional customer experience while meeting performance goals, we want to hear from you!
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, online chat, and internet leads, providing prompt, professional, and customer-focused responses
Schedule, confirm, and follow up on sales appointments, coordinating with customers and internal teams to maximize show rates and ensure a seamless experience
Proactively follow up on internet leads, customer inquiries, and previous appointments to maintain engagement, re‑engage prospects, and drive showroom traffic
Execute customer retention and data mining outreach using CRM tools to identify repeat and replacement sales opportunities
Maintain, manage, and update customer records in the CRM and dealership systems daily, ensuring accurate tracking of leads, appointments, follow‑up activity, and retention efforts
Work closely with the sales team and sales management to support dealership goals, customer needs, and revenue growth
Support dealership promotions, campaigns, and lead‑generation initiatives to increase appointment volume and showroom traffic
Provide accurate information regarding current promotions, incentives, new inventory, and dealership services to potential and existing customers
Track and report on key performance metrics, including appointment set and show rates, conversion rates, customer satisfaction, and retention activity
Qualifications
Previous experience in a BDC or sales role within the automotive industry is preferred but not required
Proven ability to set, confirm, and manage high volumes of customer appointments
Strong verbal and written communication skills with professional phone etiquette
Ability to multitask and perform effectively in a fast-paced environment
Proficiency in dealership CRM systems (VinSolutions a plus), dealership management software, and Google Workspace tools including Google Drive
Strong organizational skills with excellent attention to detail
Ability to learn, retain, and confidently present product knowledge, vehicle features, and promotions
Reliable, punctual, goal-driven, and customer-focused with a positive attitude and a strong focus on customer satisfaction and relationship-building
Saturday availability is required, with Sundays and one additional weekday off
Bilingual is a plus but not required
Valid driver's license with a clean driving record
High school diploma or equivalent. Additional education or training is a plus
What We Offer
Competitive wage structure with strong commission-based earning potential
Comprehensive benefits package for eligible employees, including health insurance, retirement plans, and more
Ongoing training, coaching, and professional development opportunities
Supportive and team-oriented work environment
Opportunities for career growth and advancement within the dealership
Employee discounts on vehicles, service, and parts
Raceway Nissan is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.
Employment is contingent upon completion of a background check and a negative pre‑employment drug screen.
Salary: $40000 - $65000 per year
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