Collections Specialist
Asure Software Inc., Austin, TX, United States
Who we are:
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
Summary: Asure is seeking a Collections Specialists responsible for working with our end user customers to receive payments for products and services. The position’s contribution is ensuring that the accounts receivable portfolio turns into cash as the organization’s cash flow performance continues to grow each year. Consistent cash flow performance funds not only operating expenses but also enables us to continue to grow.
Major Duties and Responsibilities:
Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences
Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables.
Facilitates customer payments by providing necessary documentation to customer in a timely manner.
Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
Participates on process improvement projects as assigned.
Manages customer unidentified payments and refund requests timely.
Researches issues thoughtfully and thoroughly before responding or escalating.
Provides reports and data on assigned portfolio as requested to A/R Operations management.
Ensures compliance with all organization’s policies, procedures, and guidelines.
Qualifications and Requirements:
Bachelor’s degree or equivalent combination of education and experience
2+ Years of Collections Experience preferred
Excellent communication (written and verbal)
Great Plains, Netsuite or similar ERP experience preferred
Excel basic knowledge (intermediate preferred)
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines and monthly KPI’s
We are an equal opportunity employer.
#J-18808-Ljbffr
Summary: Asure is seeking a Collections Specialists responsible for working with our end user customers to receive payments for products and services. The position’s contribution is ensuring that the accounts receivable portfolio turns into cash as the organization’s cash flow performance continues to grow each year. Consistent cash flow performance funds not only operating expenses but also enables us to continue to grow.
Major Duties and Responsibilities:
Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences
Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables.
Facilitates customer payments by providing necessary documentation to customer in a timely manner.
Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
Participates on process improvement projects as assigned.
Manages customer unidentified payments and refund requests timely.
Researches issues thoughtfully and thoroughly before responding or escalating.
Provides reports and data on assigned portfolio as requested to A/R Operations management.
Ensures compliance with all organization’s policies, procedures, and guidelines.
Qualifications and Requirements:
Bachelor’s degree or equivalent combination of education and experience
2+ Years of Collections Experience preferred
Excellent communication (written and verbal)
Great Plains, Netsuite or similar ERP experience preferred
Excel basic knowledge (intermediate preferred)
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines and monthly KPI’s
We are an equal opportunity employer.
#J-18808-Ljbffr