IT Helpdesk Specialist (Contract)
LG Energy Solution, Troy, MI, United States
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium‑ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.
Responsibilities
Provide direct customer service and technical support to local and remote users as required via phone, e‑mail, online systems and in person
Maintain server health and performance to support all production systems
Assist and work closely with our remote infra support team as on‑premise technical support for troubleshooting, deploying, cabling, monitoring and other jobs
Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
Configure and install wireless access points, L2 switches
Ensure system security in compliance with company policy
Utilize tools such as Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
Maintain cleanliness at work‑site in accordance with 5S3R Standards:
Sort, Set in order, Shine, Standardize, Sustain
Right Location, Right Quantity, Right Container
Perform other duties as assigned
Qualifications
High School Diploma or GED required
Vocational Certificate or associate's degree preferred or equivalent, relevant experience
Experience
1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
Skills
Ability to interpret, analyze, troubleshoot and resolve technical problems
Excellent communication skills including verbal and written
MS Office Suite
#J-18808-Ljbffr
Summary IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.
Responsibilities
Provide direct customer service and technical support to local and remote users as required via phone, e‑mail, online systems and in person
Maintain server health and performance to support all production systems
Assist and work closely with our remote infra support team as on‑premise technical support for troubleshooting, deploying, cabling, monitoring and other jobs
Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
Configure and install wireless access points, L2 switches
Ensure system security in compliance with company policy
Utilize tools such as Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
Maintain cleanliness at work‑site in accordance with 5S3R Standards:
Sort, Set in order, Shine, Standardize, Sustain
Right Location, Right Quantity, Right Container
Perform other duties as assigned
Qualifications
High School Diploma or GED required
Vocational Certificate or associate's degree preferred or equivalent, relevant experience
Experience
1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
Skills
Ability to interpret, analyze, troubleshoot and resolve technical problems
Excellent communication skills including verbal and written
MS Office Suite
#J-18808-Ljbffr