Parts Counter Salesperson Van Wert, Ohio, United States
Kenn-Feld Group, Van Wert, OH, United States
Grow with TRU LAND Equipment. We’re a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you’re hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment—we want to hear from you!
Purpose
This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. Responsibilities
Provide excellent customer service to customers at the counter, on the phone, and anyone internally. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Meet or exceed monthly sales goals. Actively engage and be knowledgeable about the corporate parts promotion schedule. Provide recommendations for sales of additional related or needed parts or accessories. Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction. Timely and accurate processing of all orders (in-store and online). Complete orders by communicating with customers on pick-up or delivery status. Locate and obtain merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained. Maintain inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager. Assist with preparing and maintaining professional showroom image and merchandise displays. Assist in keeping parts department clean and orderly. Other appropriate responsibilities as assigned by manager. Experience, Education, Skills, and Knowledge
High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred. 1+ years of Parts experience or equivalent sales or service experience. Experience connecting with customers, maintaining a professional image, and establishing rapport. Demonstrate basic understanding of the selling process. Demonstrate ability to manage multiple projects simultaneously with a degree of independence. Experience working both independently and in a team setting. Demonstrate excellent communication skills; written and verbal. Ability to work extended hours and weekends. Valid driver’s license required; driving record that meets Employer’s insurance company requirements. Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps. Ability to use a handheld barcode scanner. Ability to lift up to 75 pounds. This position will require operation of a forklift. Comprehensive benefit package for full-time team members includes:
Competitive bi-weekly wages Health, dental, and vision insurance 401(k) plan with company contributions Flexible Spending Account (FSA) & Health Savings Account (HSA) Paid Time Off (PTO) and Paid Holidays Company-paid short-term disability & long-term disability insurance Life Insurance Access to additional voluntary insurance plans Employee Assistance Program (AEP) Company-provided uniforms
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This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. Responsibilities
Provide excellent customer service to customers at the counter, on the phone, and anyone internally. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Meet or exceed monthly sales goals. Actively engage and be knowledgeable about the corporate parts promotion schedule. Provide recommendations for sales of additional related or needed parts or accessories. Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction. Timely and accurate processing of all orders (in-store and online). Complete orders by communicating with customers on pick-up or delivery status. Locate and obtain merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained. Maintain inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager. Assist with preparing and maintaining professional showroom image and merchandise displays. Assist in keeping parts department clean and orderly. Other appropriate responsibilities as assigned by manager. Experience, Education, Skills, and Knowledge
High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred. 1+ years of Parts experience or equivalent sales or service experience. Experience connecting with customers, maintaining a professional image, and establishing rapport. Demonstrate basic understanding of the selling process. Demonstrate ability to manage multiple projects simultaneously with a degree of independence. Experience working both independently and in a team setting. Demonstrate excellent communication skills; written and verbal. Ability to work extended hours and weekends. Valid driver’s license required; driving record that meets Employer’s insurance company requirements. Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps. Ability to use a handheld barcode scanner. Ability to lift up to 75 pounds. This position will require operation of a forklift. Comprehensive benefit package for full-time team members includes:
Competitive bi-weekly wages Health, dental, and vision insurance 401(k) plan with company contributions Flexible Spending Account (FSA) & Health Savings Account (HSA) Paid Time Off (PTO) and Paid Holidays Company-paid short-term disability & long-term disability insurance Life Insurance Access to additional voluntary insurance plans Employee Assistance Program (AEP) Company-provided uniforms
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