Director, Carrier Solutions & Product Strategy
Arthur J. Gallagher & Co. (AJG), Rolling Meadows, IL, United States
Overview
Gallagher Bassett is seeking a strategic leader to drive the evolution and differentiation of our Carrier Practice product and service offerings. This role is accountable for shaping GB’s end-to-end carrier solutions—including claims handling models, operational capabilities, technology infrastructure, and adjacent services—ensuring they are market-relevant, scalable, and aligned to carrier needs. The role partners closely with Sales, Claims Operations, Product, Technology, and Executive Leadership to design, enhance, and position offerings that enable growth, deepen carrier relationships, and support go-to-market execution. Market intelligence remains a key enabling function, providing insight and context to inform product decisions and sales strategy, but is not the primary focus of the role. This role reports to the Senior Vice President (SVP). How you'll make an impact
Market Intelligence & Strategy
Lead ongoing monitoring and advanced analysis of industry trends, competitor strategies, and emerging technologies within the carrier segment. Synthesize complex market data into actionable insights that directly inform sales strategy, go-to-market (GTM) planning, and product positioning. Oversee the development and delivery of executive-level dashboards, reports, and presentations to guide leadership decision-making and sales execution. Sales Enablement & GTM Execution
Serve as a strategic partner to sales leadership, shaping and refining value propositions, solution narratives, and competitive differentiation. Direct the creation of robust business cases, ROI models, and transformation proposals that support carrier client acquisition and retention. Equip sales teams with timely market intelligence, product updates, and enablement resources to drive performance and strategic alignment. Product Enhancement & Innovation
Champion initiatives to advance Carrier Practice product offerings, with a focus on claims handling, process optimization, technology infrastructure, and adjacent services. Lead cross-functional collaboration with Product, Claims Operations, IT, and other stakeholders to design, launch, and continuously improve solutions that address evolving carrier needs. Integrate client feedback and market signals into the product development lifecycle to accelerate innovation and service excellence. Cross-Functional Execution
Serve as a key liaison between sales, product, operations, and technology teams to ensure alignment and execution of strategic initiatives. Drive continuous improvement by sharing market insights and best practices across the organization. Contribute to long-term strategic planning and business development objectives for the Carrier Practice. About You
Required: Bachelor's degree and 10 years related experience required. Preferred: Advanced degree or professional designation (e.g., CPCU, ARM, MBA) is a plus. Experience with sales enablement, GTM strategy, and product development in the insurance sector. Familiarity with CRM, analytics, and business intelligence tools. 7+ years of relevant experience in market intelligence, product management, strategy, or related fields within insurance, risk management, or technology. Experience leading product enhancement initiatives and collaborating across sales, product, and technology teams. Strong communication, presentation, and stakeholder management skills. Behaviors: Proven ability to analyze complex market data and translate insights into actionable strategies. Strategic thinker with a passion for innovation and continuous improvement. Collaborative, proactive, and able to act independently with minimal direction. Strong interpersonal skills and ability to influence cross-functional teams. Demonstrated success in driving growth and innovation in a dynamic, fast-paced environment. Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity
We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Gallagher Bassett is seeking a strategic leader to drive the evolution and differentiation of our Carrier Practice product and service offerings. This role is accountable for shaping GB’s end-to-end carrier solutions—including claims handling models, operational capabilities, technology infrastructure, and adjacent services—ensuring they are market-relevant, scalable, and aligned to carrier needs. The role partners closely with Sales, Claims Operations, Product, Technology, and Executive Leadership to design, enhance, and position offerings that enable growth, deepen carrier relationships, and support go-to-market execution. Market intelligence remains a key enabling function, providing insight and context to inform product decisions and sales strategy, but is not the primary focus of the role. This role reports to the Senior Vice President (SVP). How you'll make an impact
Market Intelligence & Strategy
Lead ongoing monitoring and advanced analysis of industry trends, competitor strategies, and emerging technologies within the carrier segment. Synthesize complex market data into actionable insights that directly inform sales strategy, go-to-market (GTM) planning, and product positioning. Oversee the development and delivery of executive-level dashboards, reports, and presentations to guide leadership decision-making and sales execution. Sales Enablement & GTM Execution
Serve as a strategic partner to sales leadership, shaping and refining value propositions, solution narratives, and competitive differentiation. Direct the creation of robust business cases, ROI models, and transformation proposals that support carrier client acquisition and retention. Equip sales teams with timely market intelligence, product updates, and enablement resources to drive performance and strategic alignment. Product Enhancement & Innovation
Champion initiatives to advance Carrier Practice product offerings, with a focus on claims handling, process optimization, technology infrastructure, and adjacent services. Lead cross-functional collaboration with Product, Claims Operations, IT, and other stakeholders to design, launch, and continuously improve solutions that address evolving carrier needs. Integrate client feedback and market signals into the product development lifecycle to accelerate innovation and service excellence. Cross-Functional Execution
Serve as a key liaison between sales, product, operations, and technology teams to ensure alignment and execution of strategic initiatives. Drive continuous improvement by sharing market insights and best practices across the organization. Contribute to long-term strategic planning and business development objectives for the Carrier Practice. About You
Required: Bachelor's degree and 10 years related experience required. Preferred: Advanced degree or professional designation (e.g., CPCU, ARM, MBA) is a plus. Experience with sales enablement, GTM strategy, and product development in the insurance sector. Familiarity with CRM, analytics, and business intelligence tools. 7+ years of relevant experience in market intelligence, product management, strategy, or related fields within insurance, risk management, or technology. Experience leading product enhancement initiatives and collaborating across sales, product, and technology teams. Strong communication, presentation, and stakeholder management skills. Behaviors: Proven ability to analyze complex market data and translate insights into actionable strategies. Strategic thinker with a passion for innovation and continuous improvement. Collaborative, proactive, and able to act independently with minimal direction. Strong interpersonal skills and ability to influence cross-functional teams. Demonstrated success in driving growth and innovation in a dynamic, fast-paced environment. Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity
We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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