- ASSISTANT DIRECTOR OF HOUSEKEEPING
Ponte Vedra Inn & Club, Ponte Vedra Beach, FL, United States
Thank you for applying to one of the most premier places to work in Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.
Why Join Us
Top pay
Flexible scheduling
Company provided uniforms and dry cleaning benefits
Resort discounts
Company provided 5‑diamond training & certifications
And so much more
Education Prefer minimum of 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Bachelor’s degree is strongly desired.
Training & Experience
Minimum 3 years’ experience in housekeeping leadership role within a luxury or upscale hotel/resort.
Proven experience managing multi‑functional teams across a broad scope of spaces including guest rooms, public areas such as restaurants, conference and meeting areas, public restrooms, gyn, surf club, golf club and back‑of‑the‑house operations.
Job Knowledge
Deep understanding of luxury service delivery, cleaning standards, and property presentation.
Strong leadership and team development skills.
Proficient in inventory management, scheduling, and financial controls.
Knowledge of OSHA regulations, chemical handling (MSDS), and workplace safety standards.
Excellent communication and interpersonal skills.
Technologically proficient with property management systems and housekeeping systems.
Job Summary The Assistant Director of Housekeeping plays a critical leadership role in delivering an exceptional standard of cleanliness, service and luxury presentation across all guest and employee‑facing areas of the resort. This individual supports the Director of Rooms in overseeing the day‑to‑day operations of the department, driving both operational excellence and an elevated guest experience through detailed inspection, training, innovation and collaborative leadership. He/she will continually conduct daily firsthand inspections in areas of responsibility and follow‑up to deliver results. The successful candidate is an inspiring leader who exemplifies poise, professionalism, and an unwavering commitment to maintaining the highest standards in line with Forbes 5‑Star and AAA 5‑Diamond expectations.
Physical Abilities
Must possess a valid driver’s license and be capable of operating a motor vehicle.
Must be able to lift, carry and move 40 pounds.
Must be able to work outside in all weather conditions for long periods of time, in difficult positions.
Duties And Functions Operational Leadership & Execution
Assist in directing and coordinating all housekeeping activities and team members to ensure immaculate standards across guest rooms, public areas, meeting spaces, restaurants, surf club, golf club and employee facilities.
Conduct and document thorough daily inspections of assigned areas to ensure consistency, cleanliness, safety, and attention to detail.
Oversee task checklist completion and area assignment to ensure seamless operations.
Monitor housekeeping supply inventory and ensure optimal stock levels without overordering.
Promote and lead an initiative‑taking inspection program to reinforce and maintain resort standards.
Understand the impact of departments’ operation; strive to be a good steward for company assets and resources.
Perform and follow‑up on any other duties assigned by the Director of Rooms.
Team Management and Development
Support recruitment, selection, onboarding, and ongoing training of housekeeping team members.
Provide daily supervision and feedback; coach and mentor team to drive continuous improvement.
Promote a culture of positivity, collaboration, and professional excellence.
Conduct performance evaluations, disciplinary actions, and recognition initiatives in alignment with resort policies.
Cultivate open lines of communication with all team members and maintain an approachable leadership style.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Guest Experience & Quality Assurance
Serve as a brand ambassador, modeling gracious hospitality and personalized service in every guest and team interaction.
Actively resolve guest concerns with empathy and discretion, ensuring timely resolution and follow‑up.
Champion a “Culture of Clean” by reinforcing exceptional standards of presentation and service in all touchpoints.
Collaborate with other departments to ensure guest rooms and public spaces are guest‑ready and reflect the luxury standards of the property.
Contribute to the development of innovative service enhancements, cleanliness programs, and operational improvements.
Administrative & Financial Oversight
Assist in managing labor costs, scheduling, and payroll accuracy in alignment with business volumes and forecast.
Monitor productivity metrics and implement strategies to enhance efficiency without compromising quality.
Ensure departmental compliance with all resort policies, procedures, and safety protocols.
Participate in cost control and capital expenditure project planning as needed.
Schedule & Availability
Must be able to work a flexible schedule including weekends, holidays, and split shifts as business demands.
Punctuality, consistent attendance, and professional appearance as prescribed in the dress code directive are essential.
Attend all required training, safety courses; attend office and departmental meetings.
Benefits
Paid Vacation/Holidays/Sick
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Dry Cleaning/Laundry
Free Parking
Staff Cafe
401K
Equal Opportunity Employer EQUAL OPPORTUNITY EMPLOYER
Drug‑Free Workplace DRUG‑FREE WORKPLACE
#J-18808-Ljbffr
Why Join Us
Top pay
Flexible scheduling
Company provided uniforms and dry cleaning benefits
Resort discounts
Company provided 5‑diamond training & certifications
And so much more
Education Prefer minimum of 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Bachelor’s degree is strongly desired.
Training & Experience
Minimum 3 years’ experience in housekeeping leadership role within a luxury or upscale hotel/resort.
Proven experience managing multi‑functional teams across a broad scope of spaces including guest rooms, public areas such as restaurants, conference and meeting areas, public restrooms, gyn, surf club, golf club and back‑of‑the‑house operations.
Job Knowledge
Deep understanding of luxury service delivery, cleaning standards, and property presentation.
Strong leadership and team development skills.
Proficient in inventory management, scheduling, and financial controls.
Knowledge of OSHA regulations, chemical handling (MSDS), and workplace safety standards.
Excellent communication and interpersonal skills.
Technologically proficient with property management systems and housekeeping systems.
Job Summary The Assistant Director of Housekeeping plays a critical leadership role in delivering an exceptional standard of cleanliness, service and luxury presentation across all guest and employee‑facing areas of the resort. This individual supports the Director of Rooms in overseeing the day‑to‑day operations of the department, driving both operational excellence and an elevated guest experience through detailed inspection, training, innovation and collaborative leadership. He/she will continually conduct daily firsthand inspections in areas of responsibility and follow‑up to deliver results. The successful candidate is an inspiring leader who exemplifies poise, professionalism, and an unwavering commitment to maintaining the highest standards in line with Forbes 5‑Star and AAA 5‑Diamond expectations.
Physical Abilities
Must possess a valid driver’s license and be capable of operating a motor vehicle.
Must be able to lift, carry and move 40 pounds.
Must be able to work outside in all weather conditions for long periods of time, in difficult positions.
Duties And Functions Operational Leadership & Execution
Assist in directing and coordinating all housekeeping activities and team members to ensure immaculate standards across guest rooms, public areas, meeting spaces, restaurants, surf club, golf club and employee facilities.
Conduct and document thorough daily inspections of assigned areas to ensure consistency, cleanliness, safety, and attention to detail.
Oversee task checklist completion and area assignment to ensure seamless operations.
Monitor housekeeping supply inventory and ensure optimal stock levels without overordering.
Promote and lead an initiative‑taking inspection program to reinforce and maintain resort standards.
Understand the impact of departments’ operation; strive to be a good steward for company assets and resources.
Perform and follow‑up on any other duties assigned by the Director of Rooms.
Team Management and Development
Support recruitment, selection, onboarding, and ongoing training of housekeeping team members.
Provide daily supervision and feedback; coach and mentor team to drive continuous improvement.
Promote a culture of positivity, collaboration, and professional excellence.
Conduct performance evaluations, disciplinary actions, and recognition initiatives in alignment with resort policies.
Cultivate open lines of communication with all team members and maintain an approachable leadership style.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Guest Experience & Quality Assurance
Serve as a brand ambassador, modeling gracious hospitality and personalized service in every guest and team interaction.
Actively resolve guest concerns with empathy and discretion, ensuring timely resolution and follow‑up.
Champion a “Culture of Clean” by reinforcing exceptional standards of presentation and service in all touchpoints.
Collaborate with other departments to ensure guest rooms and public spaces are guest‑ready and reflect the luxury standards of the property.
Contribute to the development of innovative service enhancements, cleanliness programs, and operational improvements.
Administrative & Financial Oversight
Assist in managing labor costs, scheduling, and payroll accuracy in alignment with business volumes and forecast.
Monitor productivity metrics and implement strategies to enhance efficiency without compromising quality.
Ensure departmental compliance with all resort policies, procedures, and safety protocols.
Participate in cost control and capital expenditure project planning as needed.
Schedule & Availability
Must be able to work a flexible schedule including weekends, holidays, and split shifts as business demands.
Punctuality, consistent attendance, and professional appearance as prescribed in the dress code directive are essential.
Attend all required training, safety courses; attend office and departmental meetings.
Benefits
Paid Vacation/Holidays/Sick
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Dry Cleaning/Laundry
Free Parking
Staff Cafe
401K
Equal Opportunity Employer EQUAL OPPORTUNITY EMPLOYER
Drug‑Free Workplace DRUG‑FREE WORKPLACE
#J-18808-Ljbffr