Service Assurance Incident Desk Analyst

A telecommunications service provider based in Sandy Springs, Georgia, seeks a Service Management Center Analyst (SMC Analyst) to handle customer inquiries and manage service-related incidents. The ideal candidate will excel in communication, documentation, and multitasking in a fast-paced environment. Responsibilities include incident intake, ticket management, and ensuring high-quality customer service while adhering to established SOPs. This role is essential for enhancing customer experience and supporting efficient incident response. #J-18808-Ljbffr