Loan Servicing Specialist I (On-site)
Newrez, Tempe, AZ, United States
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Position Summary The Loan Servicing Specialist I is responsible for handling incoming correspondence as well as completing some system maintenance through tasks.
Description Essential Functions, Duties, and Responsibilities
Run Payoffs
Working department tasks
Payoffs
Verification of Mortgage
Processing Return Mail
Processing Privacy Notices
Processing Verification of Mortgage
Meet department standards for both productivity and accuracy
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualifications And Education Requirements
High school diploma or equivalent, required
Bachelor’s degree, preferred
0 - 2 years of relevant experience
Skills, Abilities, And Knowledge
Intermediate MS Word, MS Excel, and MS Outlook knowledge
Excellent work ethic, high productivity, and acute attention to detail needed
Must possess a short learning curve related to assimilation of new skills and tasks
Superior written and verbal communication, follow-up skills and a strong sense of accountability a must
Superior organizational skills needed
Ability to multi-task as well as quickly adapt to changing work assignments
Work Environment And Physical Requirements
Working on-site at assigned office location
Regular and punctual attendance adhering to schedule established by leadership
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations
Sedentary work in a stationary position at a cubicle for prolonged periods of time
Constant repetitive motions required for operating a computer, such as typing and managing phone calls
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy CA Notice at Collection
#J-18808-Ljbffr
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Position Summary The Loan Servicing Specialist I is responsible for handling incoming correspondence as well as completing some system maintenance through tasks.
Description Essential Functions, Duties, and Responsibilities
Run Payoffs
Working department tasks
Payoffs
Verification of Mortgage
Processing Return Mail
Processing Privacy Notices
Processing Verification of Mortgage
Meet department standards for both productivity and accuracy
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualifications And Education Requirements
High school diploma or equivalent, required
Bachelor’s degree, preferred
0 - 2 years of relevant experience
Skills, Abilities, And Knowledge
Intermediate MS Word, MS Excel, and MS Outlook knowledge
Excellent work ethic, high productivity, and acute attention to detail needed
Must possess a short learning curve related to assimilation of new skills and tasks
Superior written and verbal communication, follow-up skills and a strong sense of accountability a must
Superior organizational skills needed
Ability to multi-task as well as quickly adapt to changing work assignments
Work Environment And Physical Requirements
Working on-site at assigned office location
Regular and punctual attendance adhering to schedule established by leadership
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations
Sedentary work in a stationary position at a cubicle for prolonged periods of time
Constant repetitive motions required for operating a computer, such as typing and managing phone calls
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy CA Notice at Collection
#J-18808-Ljbffr