Retail Banker II (Bel-Air)
TD Securities, Bel Air, MD, United States
Work Location
Bel Air, Maryland, United States of America
Hours
40 hrs per week
Pay Details
$23.25 - $30.75 USD per hour
Line Of Business
Personal & Commercial Banking
Job Description The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and could be characterized by moderate complexity/risk.
Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifying Customer solutions and lead-focused outbound sales activities.
Evaluates issues, errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
Explains detailed and/or complicated information within the team.
Builds working relationships with customers and related teams.
Requires full proficiency gained through job related training to perform a range of activities.
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Customer Accountabilities
Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: building trust with educational content & tools, providing consultative support, and advocating for them with proactive insights & recommendations.
Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or providing sound advice that yields a solution.
Engages in lobby leadership by orchestrating Customer flow, warmly welcoming, discovering initial needs and guiding Customer appropriately.
Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs.
May act as a point of escalation for Customer questions or concerns.
May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers.
Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.
Acts as a brand champion both internally and externally.
Champions Customer service activities; supporting Customers through challenging times and life events.
Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.
Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Promotes full suite of products, sales, services and banking capabilities.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
Be knowledgeable of and complies with Bank Code of Conduct.
Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
Executes with excellence by adhering to all Risk and Control Policies and Procedures.
Employee/Team Accountabilities
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally.
Utilizes feedback through coaching sessions to demonstrate stronger performance.
Establishes relationships with partner bankers to make effective referrals to them.
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high attention to quality standards.
Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills.
Positively embraces change.
Adheres and participates in TD's Shared Commitments and code of conduct expectations.
Physical Requirements
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
OCC Language Position defined as Loan Originator under Regulation Z of the Truth in Lending Act and the SAFE Act; requires eligibility for registration as a registered mortgage loan originator with the NMLS.
Education & Experience
HS Diploma or GED required; 2 year degree preferred.
2+ years of related experience working with customers and/or sales in any capacity.
Teller experience (Preferred).
Cross trained to take customer transactions upon hire.
Superior Customer Service skills.
Strong organization skills to handle multiple tasks in a fast-paced environment.
Excellent communication skills with ability to be concise, clear and consistent.
Demonstrated effective problem-solving skills.
Demonstrated ability to schedule and prioritize work.
Demonstrated ability to work independently and within deadlines.
Proficient in Microsoft Office.
Ability to provide community services, including, but not limited to, Financial Education classes.
Notary License (Preferred).
EEO Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
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Hours
40 hrs per week
Pay Details
$23.25 - $30.75 USD per hour
Line Of Business
Personal & Commercial Banking
Job Description The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and could be characterized by moderate complexity/risk.
Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifying Customer solutions and lead-focused outbound sales activities.
Evaluates issues, errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
Explains detailed and/or complicated information within the team.
Builds working relationships with customers and related teams.
Requires full proficiency gained through job related training to perform a range of activities.
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Customer Accountabilities
Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: building trust with educational content & tools, providing consultative support, and advocating for them with proactive insights & recommendations.
Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or providing sound advice that yields a solution.
Engages in lobby leadership by orchestrating Customer flow, warmly welcoming, discovering initial needs and guiding Customer appropriately.
Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs.
May act as a point of escalation for Customer questions or concerns.
May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers.
Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.
Acts as a brand champion both internally and externally.
Champions Customer service activities; supporting Customers through challenging times and life events.
Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.
Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Promotes full suite of products, sales, services and banking capabilities.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
Be knowledgeable of and complies with Bank Code of Conduct.
Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
Executes with excellence by adhering to all Risk and Control Policies and Procedures.
Employee/Team Accountabilities
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally.
Utilizes feedback through coaching sessions to demonstrate stronger performance.
Establishes relationships with partner bankers to make effective referrals to them.
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high attention to quality standards.
Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills.
Positively embraces change.
Adheres and participates in TD's Shared Commitments and code of conduct expectations.
Physical Requirements
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
OCC Language Position defined as Loan Originator under Regulation Z of the Truth in Lending Act and the SAFE Act; requires eligibility for registration as a registered mortgage loan originator with the NMLS.
Education & Experience
HS Diploma or GED required; 2 year degree preferred.
2+ years of related experience working with customers and/or sales in any capacity.
Teller experience (Preferred).
Cross trained to take customer transactions upon hire.
Superior Customer Service skills.
Strong organization skills to handle multiple tasks in a fast-paced environment.
Excellent communication skills with ability to be concise, clear and consistent.
Demonstrated effective problem-solving skills.
Demonstrated ability to schedule and prioritize work.
Demonstrated ability to work independently and within deadlines.
Proficient in Microsoft Office.
Ability to provide community services, including, but not limited to, Financial Education classes.
Notary License (Preferred).
EEO Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
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