Fraud Detection Specialist I
City National Bank, Newark, DE, United States
FRAUD DETECTION SPECIALIST I
Overview
A Fraud Detection Specialist level I will review alerts and transactions that are flagged as potentially fraudulent or out of pattern based on the client’s normal activity. Alerts may include various payment types and the specialist verifies these through outbound and inbound calls, initiates dispute claims, and plays a key role in protecting the Bank and its clients from loss.
Responsibilities
Demonstrate resiliency and adaptability in a fast‑paced contact center environment.
Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
Apply logical problem‑solving and good judgment to secure the appropriate customer outcome.
Show personal excellence through punctuality, integrity, and accountability.
Manage metrics‑driven tasks, prioritizing and multitasking to meet KPIs and SLAs.
Exercise independent judgment and critical thinking.
Follow established policies to initiate appropriate actions that mitigate risk and protect the Bank.
Open cases and investigate suspicious activity, escalating when necessary.
Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and recognize red‑flag characteristics.
Execute mitigation steps to reduce financial loss for customers and the bank.
Complete duties within daily deadlines efficiently, with minimal supervision.
Required Qualifications
Bachelor’s degree or equivalent.
Minimum 2 years of general office, back‑office banking, or accounting experience.
Advanced computer skills (e.g., MS Word, Outlook, and Excel).
Minimum 3 years in banking operations.
Minimum 2 years of experience in fraud investigations, disputes, and/or fraud exposure.
Additional Qualifications
Works well both in a team environment and independently.
Strong and positive work ethic aligned with CNB core values.
Adaptable to change.
Ability to multitask and meet performance goals.
Advanced knowledge of PC functions in Windows environments.
Effective written and oral communication skills for interacting with all levels of bank personnel and clients.
Compensation Starting base salary: $22.27 – $33.43 per hour. Compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions.
Benefits
Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, effective the first of the month after the start date.
Generous 401(k) company matching contribution.
Career development through tuition reimbursement and internal training resources.
Valued time away benefits: vacation, sick, and volunteer time.
Specialized health and family planning benefits, including fertility, cancer, diabetes, and musculoskeletal support programs.
Career mobility support from a dedicated recruitment team.
Colleague resource groups for networking and community engagement.
Equal Employment Opportunity City National Bank foster an inclusive environment that values and leverages diversity. We are an equal‑opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status. The position is subject to standard state and federal compliance requirements.
*Represents basic qualifications for the position. To be considered, applicants must meet the required qualifications. The position remains open until filled.
Unless otherwise indicated as fully remote, reporting to a designated City National location is an essential job function.
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Responsibilities
Demonstrate resiliency and adaptability in a fast‑paced contact center environment.
Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
Apply logical problem‑solving and good judgment to secure the appropriate customer outcome.
Show personal excellence through punctuality, integrity, and accountability.
Manage metrics‑driven tasks, prioritizing and multitasking to meet KPIs and SLAs.
Exercise independent judgment and critical thinking.
Follow established policies to initiate appropriate actions that mitigate risk and protect the Bank.
Open cases and investigate suspicious activity, escalating when necessary.
Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and recognize red‑flag characteristics.
Execute mitigation steps to reduce financial loss for customers and the bank.
Complete duties within daily deadlines efficiently, with minimal supervision.
Required Qualifications
Bachelor’s degree or equivalent.
Minimum 2 years of general office, back‑office banking, or accounting experience.
Advanced computer skills (e.g., MS Word, Outlook, and Excel).
Minimum 3 years in banking operations.
Minimum 2 years of experience in fraud investigations, disputes, and/or fraud exposure.
Additional Qualifications
Works well both in a team environment and independently.
Strong and positive work ethic aligned with CNB core values.
Adaptable to change.
Ability to multitask and meet performance goals.
Advanced knowledge of PC functions in Windows environments.
Effective written and oral communication skills for interacting with all levels of bank personnel and clients.
Compensation Starting base salary: $22.27 – $33.43 per hour. Compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions.
Benefits
Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, effective the first of the month after the start date.
Generous 401(k) company matching contribution.
Career development through tuition reimbursement and internal training resources.
Valued time away benefits: vacation, sick, and volunteer time.
Specialized health and family planning benefits, including fertility, cancer, diabetes, and musculoskeletal support programs.
Career mobility support from a dedicated recruitment team.
Colleague resource groups for networking and community engagement.
Equal Employment Opportunity City National Bank foster an inclusive environment that values and leverages diversity. We are an equal‑opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status. The position is subject to standard state and federal compliance requirements.
*Represents basic qualifications for the position. To be considered, applicants must meet the required qualifications. The position remains open until filled.
Unless otherwise indicated as fully remote, reporting to a designated City National location is an essential job function.
#J-18808-Ljbffr