Bilingual Customer Service Representative I - Spanish - Staten Island, NY
Maximus, New York, NY, United States
Position Overview
Bilingual Customer Service Representative (Spanish fluency). Full-time onsite position at an LDSS/HRA office in Staten Island, NY. Responsibilities
Foster strong customer relationships, monitoring engagement and progress. Collaborate with customers to attain program goals and sustain eligibility for services. Conduct workshops and deliver training services to customers. Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process. Assist customers in accessing services aligning with program objectives. Follow up with customers to ensure needs are met and address any queries. Collaborate with team members, providing expertise and assistance in resolving participant issues. Maintain accurate and timely case notes and document related activities. Share updates on outreach and engagement efforts with project staff. Report identified barriers hindering customer engagement to project staff. Interface positively with HRA/LDSS county staff and clients. Assist Call Center Operations and other departments as directed. Participate as a regular member of a processing unit within the Outreach department. Conduct shadowing/training activities with new hires. Work on assigned special projects. Maintain Certified Application Counselor (CAC) active certification. Carry out CAC tasks in select counties. Maintain updated knowledge of the New York Medicaid Choice Project. Meet all performance standards and bonus criteria. Perform other duties as assigned by Management. Qualifications
High school diploma or GED required. 0–6 months of relevant professional experience, or equivalent combination. Fluency in English and Spanish (spoken, read, write). Prior work experience in customer service, data entry, and/or data processing. Experience with MS Office applications (Excel, PowerPoint, Word). Intermediate to advanced proficiency with Outlook, Excel, PowerPoint, Word (preferred). 2+ years of experience in customer service or related position (preferred). Experience with New York Medicaid systems (preferred). Own laptop/computer with Windows 10 or newer, or compatible MacOS. Reliable high‑speed internet (minimum 20 Mbps download, 5 Mbps upload). Benefits & Compensation
Competitive compensation with performance bonuses. Comprehensive insurance coverage: medical, dental, vision, prescription, HSA, life insurance. Retirement savings 401(k) plan with company matching. Paid time off, holidays, extended sick leave. Disability coverage (short‑term and long‑term). Employee Assistance Program (physical, emotional, financial wellness). Recognition platform for outstanding contributions. Tuition reimbursement and professional development opportunities. Employee perks and discounts. Wellness program and resources. EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
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Bilingual Customer Service Representative (Spanish fluency). Full-time onsite position at an LDSS/HRA office in Staten Island, NY. Responsibilities
Foster strong customer relationships, monitoring engagement and progress. Collaborate with customers to attain program goals and sustain eligibility for services. Conduct workshops and deliver training services to customers. Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process. Assist customers in accessing services aligning with program objectives. Follow up with customers to ensure needs are met and address any queries. Collaborate with team members, providing expertise and assistance in resolving participant issues. Maintain accurate and timely case notes and document related activities. Share updates on outreach and engagement efforts with project staff. Report identified barriers hindering customer engagement to project staff. Interface positively with HRA/LDSS county staff and clients. Assist Call Center Operations and other departments as directed. Participate as a regular member of a processing unit within the Outreach department. Conduct shadowing/training activities with new hires. Work on assigned special projects. Maintain Certified Application Counselor (CAC) active certification. Carry out CAC tasks in select counties. Maintain updated knowledge of the New York Medicaid Choice Project. Meet all performance standards and bonus criteria. Perform other duties as assigned by Management. Qualifications
High school diploma or GED required. 0–6 months of relevant professional experience, or equivalent combination. Fluency in English and Spanish (spoken, read, write). Prior work experience in customer service, data entry, and/or data processing. Experience with MS Office applications (Excel, PowerPoint, Word). Intermediate to advanced proficiency with Outlook, Excel, PowerPoint, Word (preferred). 2+ years of experience in customer service or related position (preferred). Experience with New York Medicaid systems (preferred). Own laptop/computer with Windows 10 or newer, or compatible MacOS. Reliable high‑speed internet (minimum 20 Mbps download, 5 Mbps upload). Benefits & Compensation
Competitive compensation with performance bonuses. Comprehensive insurance coverage: medical, dental, vision, prescription, HSA, life insurance. Retirement savings 401(k) plan with company matching. Paid time off, holidays, extended sick leave. Disability coverage (short‑term and long‑term). Employee Assistance Program (physical, emotional, financial wellness). Recognition platform for outstanding contributions. Tuition reimbursement and professional development opportunities. Employee perks and discounts. Wellness program and resources. EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
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