Customer Service Rep
The Fountain Group, Henderson, NV, United States
Customer Service Representative (Technical Support)
Pay Rate
: $20.00/HR Title
: Customer Service Rep - 100% onsite Location
: Las Vegas, NV Duration
: 3 months+ assignment, possibility for extension or conversion based on performance and budget.
Role Overview The Customer Service Representative provides technical and product support to both internal teams and external clients. This role delivers remote assistance via phone, email, chat, and remote system access, and requires a higher level of technical aptitude than typical first‑line support. The ideal candidate can troubleshoot complex issues related to enterprise applications, including customized client environments, and communicate solutions clearly and concisely.
Key Responsibilities
Provide application and technical support to internal teams and external customers
Troubleshoot product and application issues via phone, email, and live chat
Analyze and diagnose issues, identify root causes, and resolve cases independently when possible
Escalate complex issues requiring additional expertise while maintaining ownership through resolution
Communicate effectively with stakeholders and document all cases clearly and accurately
Collaborate cross-functionally to resolve technical, procedural, and operational issues
Apply structured troubleshooting methodologies to drive issue resolution
Deliver timely updates to customers and internal stakeholders on issue status and outcomes
Contribute to knowledge sharing, documentation, and continuous improvement efforts to reduce recurring issues
Additional Responsibilities
Maintain in-depth knowledge of company products, services, and industry trends
Represent the organization with professionalism in all communications (written, verbal, and presentations)
Build and maintain strong relationships with customers and colleagues
Demonstrate company values through integrity, accountability, and collaboration
Qualifications
High school diploma or equivalent required.
Bachelor’s degree preferred.
1+ year in a call center or customer support role required.
Experience troubleshooting product issues across phone, email, and chat channels.
Proven ability to work cross-functionally to resolve technical and operational challenges.
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: $20.00/HR Title
: Customer Service Rep - 100% onsite Location
: Las Vegas, NV Duration
: 3 months+ assignment, possibility for extension or conversion based on performance and budget.
Role Overview The Customer Service Representative provides technical and product support to both internal teams and external clients. This role delivers remote assistance via phone, email, chat, and remote system access, and requires a higher level of technical aptitude than typical first‑line support. The ideal candidate can troubleshoot complex issues related to enterprise applications, including customized client environments, and communicate solutions clearly and concisely.
Key Responsibilities
Provide application and technical support to internal teams and external customers
Troubleshoot product and application issues via phone, email, and live chat
Analyze and diagnose issues, identify root causes, and resolve cases independently when possible
Escalate complex issues requiring additional expertise while maintaining ownership through resolution
Communicate effectively with stakeholders and document all cases clearly and accurately
Collaborate cross-functionally to resolve technical, procedural, and operational issues
Apply structured troubleshooting methodologies to drive issue resolution
Deliver timely updates to customers and internal stakeholders on issue status and outcomes
Contribute to knowledge sharing, documentation, and continuous improvement efforts to reduce recurring issues
Additional Responsibilities
Maintain in-depth knowledge of company products, services, and industry trends
Represent the organization with professionalism in all communications (written, verbal, and presentations)
Build and maintain strong relationships with customers and colleagues
Demonstrate company values through integrity, accountability, and collaboration
Qualifications
High school diploma or equivalent required.
Bachelor’s degree preferred.
1+ year in a call center or customer support role required.
Experience troubleshooting product issues across phone, email, and chat channels.
Proven ability to work cross-functionally to resolve technical and operational challenges.
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