Xfinity Retail Service Associate (Everett, WA)

**Primary Responsibilities — Mobile Focused****Mobile Activations & Customer Education*** Provide a white-glove experience activating new devices or BYOD to the network.* Guide customers through tablet setup and connectivity options.* Support activation and pairing of wearable devices for seamless use.* Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.* Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.* Demonstrate basic features and capabilities of devices to increase customer confidence.**Mobile Escalations*** Troubleshoot and resolve complex device or service issues.* Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.* Use advanced tools to manage escalations.**Mobile Support*** Assistcustomers with transferring contacts, emails, and media.* Provide password resets withappropriate credential verification.* Activate and configure SIM oreSIMfor device connectivity.* Perform in-depth diagnostics toidentifyand resolve issues.* Process returns or exchanges in compliance with company policies.* Assistwith warranty claims and replacement processes.* Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.* On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.**Secondary Responsibilities —****Customer Check-In*** Provide hands-on demonstrations of devices and features to enhance value.**Operations*** Support store resets for proper merchandising and operational readiness.* Maintain visual standards and product placement foroptimalcustomer experience.* Inspect back-of-house to ensure clean, secure, and properly placed inventory.**Express Transactions*** Facilitate quick device swaps for customers.* Process equipment returns efficiently while ensuring compliance.**Expectations for All Employees*** Understand and follow the Comcast Operating Principles.* Own the customer experience and promote digital options at every touchpoint.* Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.* Win as a team through collaboration and openness to new ideas.This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. #J-18808-Ljbffr