Credit Solutions Advisor - High Ridge
U.S. Bankruptcy Court - District of CT, Hartford, CT, United States
Job Summary
Position: Lending Specialist (Residential Mortgage)
Location: Stamford, CT
Responsibilities
Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs
Responds to client requests and makes referrals to appropriate internal partners based on client needs
Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience
Required Qualifications
Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self‑source business combined with a proven record in consultative sales and delivering tailored financial solutions
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
Has effective customer service skills with ability to manage the full client end‑to‑end experience and problem resolution
Strong written and verbal communication skills
Ability to handle ambiguity and adapt to changing circumstances
Dedicated, enthusiastic, driven and performance‑oriented; possesses a strong work ethic
Can be flexible to work weekends and/or extended hours as needed
A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Ability to learn and understand technology
Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies
Desired Qualifications
Experience in a loan origination role in a retail environment and knowledge of mortgage products (Conventional, Jumbo, and HELOC, Government)
Knowledge of credit and home lending requirements
Experience working in a financial center where goals were met or exceeded
Knowledge in analyzing and comprehending complex financial data and providing financial alternatives
Knowledge of banking products and services
Solid time‑management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Experience in a loan origination role in a retail environment and knowledge of structuring, processing, underwriting, and closing procedures
Federal regulations governing real estate lending
FHA and HUD guidelines
Other lending products (Credit Card, Vehicle Loans)
Strong computer skills including MS applications and previous experience utilizing laptop technology
Skills
Client Management
Client Solutions Advisory
Customer and Client Focus
Referral Identification
Risk Management
Client Experience Branding
Credit Documentation Requirements
Credit and Risk Assessment
Pipeline Management
Referral Management
Attention to Detail
Collaboration
Issue Management
Prospecting
Relationship Building
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
Shift 1st shift (United States of America)
Hours Per Week 40
Pay $25.00 - $29.61 hourly pay, offers to be determined based on experience, education and skill set
Incentives This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee's performance against defined metrics
Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
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Location: Stamford, CT
Responsibilities
Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs
Responds to client requests and makes referrals to appropriate internal partners based on client needs
Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience
Required Qualifications
Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self‑source business combined with a proven record in consultative sales and delivering tailored financial solutions
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
Has effective customer service skills with ability to manage the full client end‑to‑end experience and problem resolution
Strong written and verbal communication skills
Ability to handle ambiguity and adapt to changing circumstances
Dedicated, enthusiastic, driven and performance‑oriented; possesses a strong work ethic
Can be flexible to work weekends and/or extended hours as needed
A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Ability to learn and understand technology
Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies
Desired Qualifications
Experience in a loan origination role in a retail environment and knowledge of mortgage products (Conventional, Jumbo, and HELOC, Government)
Knowledge of credit and home lending requirements
Experience working in a financial center where goals were met or exceeded
Knowledge in analyzing and comprehending complex financial data and providing financial alternatives
Knowledge of banking products and services
Solid time‑management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Experience in a loan origination role in a retail environment and knowledge of structuring, processing, underwriting, and closing procedures
Federal regulations governing real estate lending
FHA and HUD guidelines
Other lending products (Credit Card, Vehicle Loans)
Strong computer skills including MS applications and previous experience utilizing laptop technology
Skills
Client Management
Client Solutions Advisory
Customer and Client Focus
Referral Identification
Risk Management
Client Experience Branding
Credit Documentation Requirements
Credit and Risk Assessment
Pipeline Management
Referral Management
Attention to Detail
Collaboration
Issue Management
Prospecting
Relationship Building
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
Shift 1st shift (United States of America)
Hours Per Week 40
Pay $25.00 - $29.61 hourly pay, offers to be determined based on experience, education and skill set
Incentives This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee's performance against defined metrics
Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
#J-18808-Ljbffr