Kiosk Counter Agent
Budget Rent A Car of Utah, Salt Lake City, UT, United States
Position Overview
We are currently hiring for Kiosk Rental Agents at our Salt Lake City International Airport.
Job Type Full-time or Part-time
Shift: Swing shift 4 PM–12 AM.
Key Responsibilities
Customer Service:
Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise.
Inventory Management:
Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness.
Sales:
Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.
Data Entry:
Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
Problem Solving:
Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
Compliance:
Ensure all operations comply with company policies and procedures, as well as local regulations.
Communication:
Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.
Additional tasks and responsibilities may be assigned as needed.
Full-Time Benefits
Lucrative incentives.
Full benefits after 60 days of employment.
Paid time off.
Paid vacation hours.
Paid holidays.
Opportunities for career advancement within the company.
401(k) retirement benefits with company match.
Build your skillset.
Requirements
High school diploma or equivalent required.
Previous experience in a customer service, retail, or hospitality; within the car rental industry is ideal.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Valid driver's license with clean driving record (no more than 2 incidents/accidents in last 3 years).
Must be 18 years of age and legally authorized to work in the United States.
Hiring is contingent on passing a complete background check and drug screen.
Salary 37,440 + incentives.
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Job Type Full-time or Part-time
Shift: Swing shift 4 PM–12 AM.
Key Responsibilities
Customer Service:
Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise.
Inventory Management:
Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness.
Sales:
Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.
Data Entry:
Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
Problem Solving:
Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
Compliance:
Ensure all operations comply with company policies and procedures, as well as local regulations.
Communication:
Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.
Additional tasks and responsibilities may be assigned as needed.
Full-Time Benefits
Lucrative incentives.
Full benefits after 60 days of employment.
Paid time off.
Paid vacation hours.
Paid holidays.
Opportunities for career advancement within the company.
401(k) retirement benefits with company match.
Build your skillset.
Requirements
High school diploma or equivalent required.
Previous experience in a customer service, retail, or hospitality; within the car rental industry is ideal.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Valid driver's license with clean driving record (no more than 2 incidents/accidents in last 3 years).
Must be 18 years of age and legally authorized to work in the United States.
Hiring is contingent on passing a complete background check and drug screen.
Salary 37,440 + incentives.
#J-18808-Ljbffr