Occupancy Specialist II Floater (Buchanan Park, Hilarita -1349, 1286)
EAH Housing, San Francisco, CA, United States
Position Overview
Position is for a full-time COS II Floater to work at Buchanan Park and The Hilarita in San Francisco and Tiburon, CA. This is a HUD and Tax Credit property.
Responsible for assisting Resident Managers through hands‑on processing of applications and recertification for both new lease‑up, acquisition rehab and stabilized sites. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi‑family housing development, Low Income Housing Tax Credits and HUD programs. Under the direction of the Property Supervisor, may assist in the absence of a Resident Manager in the operation of a property in accordance with EAH Administrative guidelines to ensure effective fiscal, physical and social soundness. Understands and supports EAH’s mission and core values.
Responsibilities
Verifies incomes and complies with HUD, LIHTC, CDBG, or other regulations regarding income certifications and other documentation.
Maintains and monitors a viable Wait List of qualified prospective residents, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary.
Conducts phone and on‑site interviews for potential applicants/residents; shows unit(s) if available.
Monitors online applications and completes applicant certification and resident re-certification process online.
Schedules applicant appointments. Conducts initial and follow‑up interviews as necessary and approves all move‑in files prior to manager approval.
Mails recertification letters to residents 120 days prior to the anniversary date of move‑in; sets up appointments with residents to sign necessary forms.
Assists the Resident Manager in preparation of internal and agency file inspections.
Corrects internal and agency non‑compliance file findings.
Sends reminder notices to residents who fail to make prompt appointment responses for the recertification process.
Reviews recertification schedule in Yardi on a monthly basis for timeliness.
Reviews Enterprise Income Verification (EIV) monthly and quarterly reports and assists by resolving discrepancies.
Ensures NAU (Next Available Unit) procedures are adhered to.
Assists the Resident Manager and helps train new Resident Manager’s and on‑site staff with the completion of annual and interim re‑certifications in a timely manner.
Actively participates in EAH’s Injury and Illness Prevention Plan.
Maintains regular and predictable attendance.
Other duties as assigned.
Essential Floating Manager Duties and Responsibilities (when no Manager is present)
Maintains regular office hours and assumes primary responsibility for tenant‑management relations.
Collects rents and makes electronic bank deposits.
Enters all relevant transactions into the computer as described in the REM Policies and Procedures manual.
Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation. Completes annual and interim re‑certifications in a timely manner.
Regularly processes all invoices through Pay Scan.
Prepares and processes security deposit agreements, inspections and other forms for incoming residents. Conducts inspections for outgoing residents and prepares final closing statements. Processes evictions with assistance from the Property Supervisor.
Walks the grounds daily, making sure that everything on the property is clean and in good order. Monitors work orders.
Ensures purchase of supplies does not exceed $500 without prior Property Supervisor approval.
Processes reasonable accommodation and modification requests.
May perform some or all of the essential responsibilities of the Leasing Agent, to include greeting prospective residents, showing model units, logging all rental traffic to include guest cards and phone calls and completing all follow‑up of all rental inquiries per EAH Policies and Procedures.
May conduct market surveys of competition, including occupancy rates, amenities, prices, specials, traffic, etc., and use the information to develop marketing strategies.
May conduct annual unit inspections. Assists in scheduling vacant units for rental and occupancy.
Maintains a viable waiting list, markets units and screens applicants for vacancies according to appropriate guidelines.
Other duties as assigned.
Qualifications
High School diploma or equivalent.
Two years’ experience in property management and/or a housing regulatory agency.
Certified Occupancy Specialist (COS), Certified Property Officer (CPO), or Certified Tax Credit Specialist (TCS). Knowledge of Site Compliance Specialist (SCS) or Specialist in Housing Credit Management (SHCM) is preferred.
Reliable vehicle and auto insurance meeting EAH minimum requirements.
Real‑Estate Salesperson license desirable.
Must have a HS diploma or equivalent.
Criminal Background Check Requirements EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. You will be required to submit and pass the background check and verify education and employment history. Any verified discrepancy may delay the background check results or affect your eligibility to work at EAH. Certain roles may also require fingerprinting. If onsite housing is required, household members over 18 years of age living onsite must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting is a requirement of employment.
Drug Testing EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours of acceptance. Testing does not include marijuana/cannabis. Satisfactory completion is required for employment.
Benefits
Medical, dental, vision, disability and life insurance.
403(b) retirement plan with a 5% match.
Generous vacation accrual and holiday schedule.
Work schedule flexibility.
15 days of vacation per year (increases with tenure).
10 paid sick days per year.
13 paid holidays.
Flexible Start Times (REM Onsite Positions).
Competitive salaries.
403(b) Retirement Plan match up to 5%.
EAH Wellness Program.
Comprehensive Employee Medical Insurance.
Affordable Dental & Vision Insurance.
Flexible Spending Account.
EAP – Mental Health, Financial and Legal Services.
$1,500 Employee Referral Program.
EAH University, an in‑house training program.
EAH Housing is an EEO employer. CA BRE #00853495 | HI RB - 16985
#J-18808-Ljbffr
Responsible for assisting Resident Managers through hands‑on processing of applications and recertification for both new lease‑up, acquisition rehab and stabilized sites. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi‑family housing development, Low Income Housing Tax Credits and HUD programs. Under the direction of the Property Supervisor, may assist in the absence of a Resident Manager in the operation of a property in accordance with EAH Administrative guidelines to ensure effective fiscal, physical and social soundness. Understands and supports EAH’s mission and core values.
Responsibilities
Verifies incomes and complies with HUD, LIHTC, CDBG, or other regulations regarding income certifications and other documentation.
Maintains and monitors a viable Wait List of qualified prospective residents, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary.
Conducts phone and on‑site interviews for potential applicants/residents; shows unit(s) if available.
Monitors online applications and completes applicant certification and resident re-certification process online.
Schedules applicant appointments. Conducts initial and follow‑up interviews as necessary and approves all move‑in files prior to manager approval.
Mails recertification letters to residents 120 days prior to the anniversary date of move‑in; sets up appointments with residents to sign necessary forms.
Assists the Resident Manager in preparation of internal and agency file inspections.
Corrects internal and agency non‑compliance file findings.
Sends reminder notices to residents who fail to make prompt appointment responses for the recertification process.
Reviews recertification schedule in Yardi on a monthly basis for timeliness.
Reviews Enterprise Income Verification (EIV) monthly and quarterly reports and assists by resolving discrepancies.
Ensures NAU (Next Available Unit) procedures are adhered to.
Assists the Resident Manager and helps train new Resident Manager’s and on‑site staff with the completion of annual and interim re‑certifications in a timely manner.
Actively participates in EAH’s Injury and Illness Prevention Plan.
Maintains regular and predictable attendance.
Other duties as assigned.
Essential Floating Manager Duties and Responsibilities (when no Manager is present)
Maintains regular office hours and assumes primary responsibility for tenant‑management relations.
Collects rents and makes electronic bank deposits.
Enters all relevant transactions into the computer as described in the REM Policies and Procedures manual.
Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation. Completes annual and interim re‑certifications in a timely manner.
Regularly processes all invoices through Pay Scan.
Prepares and processes security deposit agreements, inspections and other forms for incoming residents. Conducts inspections for outgoing residents and prepares final closing statements. Processes evictions with assistance from the Property Supervisor.
Walks the grounds daily, making sure that everything on the property is clean and in good order. Monitors work orders.
Ensures purchase of supplies does not exceed $500 without prior Property Supervisor approval.
Processes reasonable accommodation and modification requests.
May perform some or all of the essential responsibilities of the Leasing Agent, to include greeting prospective residents, showing model units, logging all rental traffic to include guest cards and phone calls and completing all follow‑up of all rental inquiries per EAH Policies and Procedures.
May conduct market surveys of competition, including occupancy rates, amenities, prices, specials, traffic, etc., and use the information to develop marketing strategies.
May conduct annual unit inspections. Assists in scheduling vacant units for rental and occupancy.
Maintains a viable waiting list, markets units and screens applicants for vacancies according to appropriate guidelines.
Other duties as assigned.
Qualifications
High School diploma or equivalent.
Two years’ experience in property management and/or a housing regulatory agency.
Certified Occupancy Specialist (COS), Certified Property Officer (CPO), or Certified Tax Credit Specialist (TCS). Knowledge of Site Compliance Specialist (SCS) or Specialist in Housing Credit Management (SHCM) is preferred.
Reliable vehicle and auto insurance meeting EAH minimum requirements.
Real‑Estate Salesperson license desirable.
Must have a HS diploma or equivalent.
Criminal Background Check Requirements EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. You will be required to submit and pass the background check and verify education and employment history. Any verified discrepancy may delay the background check results or affect your eligibility to work at EAH. Certain roles may also require fingerprinting. If onsite housing is required, household members over 18 years of age living onsite must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting is a requirement of employment.
Drug Testing EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours of acceptance. Testing does not include marijuana/cannabis. Satisfactory completion is required for employment.
Benefits
Medical, dental, vision, disability and life insurance.
403(b) retirement plan with a 5% match.
Generous vacation accrual and holiday schedule.
Work schedule flexibility.
15 days of vacation per year (increases with tenure).
10 paid sick days per year.
13 paid holidays.
Flexible Start Times (REM Onsite Positions).
Competitive salaries.
403(b) Retirement Plan match up to 5%.
EAH Wellness Program.
Comprehensive Employee Medical Insurance.
Affordable Dental & Vision Insurance.
Flexible Spending Account.
EAP – Mental Health, Financial and Legal Services.
$1,500 Employee Referral Program.
EAH University, an in‑house training program.
EAH Housing is an EEO employer. CA BRE #00853495 | HI RB - 16985
#J-18808-Ljbffr