Customer Service Representative - Columbus, OH
FastFingerprints, Columbus, OH, United States
Position Summary
The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establishing and/or solidifying business relationships to generate fingerprint service business. They will provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. Exceptional communication skills and superb customer service are required, as is maintaining a good rapport with all customers who come into the office.
Position Status:
Full-time
Supervision Received:
Reports to the Customer Service Manager, NBCI
Supervision Exercised:
None
Essential Functions, Duties and Responsibilities Customer Service/Communications/Sales
Excellent attendance
Answer phones promptly and professionally, maintaining a helpful demeanor with internal and external clients.
Practice and reinforce superior customer service skills in telephone and in-person interactions.
Greet all customers professionally and with a helpful demeanor.
Fingerprint and/or drug test all walk‑in customers.
Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
Correspond as needed with management to communicate problems, clarify questions and issues.
Processes
Stay up‑to‑date on filing of forms/paperwork/phone calls.
Schedule appointments and take payments over the phone.
Retrieve calls from voicemail system daily, ensuring that all calls are returned to customers.
Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
Assist with researching accounts payables issues.
Provide general assistance to all phone callers.
Teamwork
Positively promote all goals and objectives of management within the office.
Continually seek to improve the sales experience with revised and improved processes.
Maintain a positive attitude and work environment, so as to lead by example.
Contribute to the overall success of the office by fostering a positive teamwork environment.
Continually seek to help FastFingerprints by offering assistance wherever necessary.
Minimum Qualifications
Two or more years of customer service experience
Must have excellent attendance habits
Must be self‑disciplined, have excellent communication skills and a strong work ethic
Must be a self‑starter
Must be able to work in a fast‑paced environment
Desired Experience
Associate’s Degree preferred
Strong customer service and communication skills
Strong computer skills needed
Other Information Candidates must provide references, be able to pass a pre‑employment drug screen and a fingerprint‑based criminal background check.
Job Type:
Full-time
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Position Status:
Full-time
Supervision Received:
Reports to the Customer Service Manager, NBCI
Supervision Exercised:
None
Essential Functions, Duties and Responsibilities Customer Service/Communications/Sales
Excellent attendance
Answer phones promptly and professionally, maintaining a helpful demeanor with internal and external clients.
Practice and reinforce superior customer service skills in telephone and in-person interactions.
Greet all customers professionally and with a helpful demeanor.
Fingerprint and/or drug test all walk‑in customers.
Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
Correspond as needed with management to communicate problems, clarify questions and issues.
Processes
Stay up‑to‑date on filing of forms/paperwork/phone calls.
Schedule appointments and take payments over the phone.
Retrieve calls from voicemail system daily, ensuring that all calls are returned to customers.
Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
Assist with researching accounts payables issues.
Provide general assistance to all phone callers.
Teamwork
Positively promote all goals and objectives of management within the office.
Continually seek to improve the sales experience with revised and improved processes.
Maintain a positive attitude and work environment, so as to lead by example.
Contribute to the overall success of the office by fostering a positive teamwork environment.
Continually seek to help FastFingerprints by offering assistance wherever necessary.
Minimum Qualifications
Two or more years of customer service experience
Must have excellent attendance habits
Must be self‑disciplined, have excellent communication skills and a strong work ethic
Must be a self‑starter
Must be able to work in a fast‑paced environment
Desired Experience
Associate’s Degree preferred
Strong customer service and communication skills
Strong computer skills needed
Other Information Candidates must provide references, be able to pass a pre‑employment drug screen and a fingerprint‑based criminal background check.
Job Type:
Full-time
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