Mortgage Servicing Specialist

Location: Hybrid Copplle, TX or Tempe, AZ 85281 Contract Duration: 12 Months Job Overview: Mortgage Servicing Specialist **Role can sit in Tempe, AZ or Coppell, TX** Hybrid Role 3-4x a week on-site Primary Responsibilities: - Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs. - Collaborate with internal teams and senior management to coordinate responses and follow-ups. - Monitor internal reporting tools to identify and manage new inquiries and escalations. - Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency. - Partner with external vendor to track and respond to escalations efficiently. - Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends. - Assess reported issues for potential client impact and facilitate appropriate internal and external communications. - Offer backup support to other members of the Servicing Oversight team as needed. - Contribute to ad hoc projects and assist management with servicing oversight initiatives. - Perform additional duties as assigned by management. Preferred Experience: - Mortgage servicing exp is MUST. - 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management - Preferred 1+ years of management/supervisory experience - Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc. - Working knowledge of applicable regulatory guidelines related to mortgage servicing - Adhere to turn time commitments while working in a high-volume environment - College degree preferred Skills Required: - Excellent organization skills - Strong verbal and written communication skills - Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software - Preferred knowledge of mortgage servicing tools, including MSP / Director - High level of Accuracy and Detail Oriented/multitasking - Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment