Relationship Banker
Arvest Bank, Cabot, AR, United States
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.
Position Details Requires flexibility Monday through Thursday 8:30 am to 5:30 pm, Friday 8:30 am to 6:30 pm with rotating Saturdays 8:30 am to 1:30 pm.
Location: 510 W Main Street, Cabot, AR.
Job Title Relationship Banker
Summary The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission – People helping people find financial solutions for life.
Job Description The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
Levels and Progression
Level 1 – Training:
Primary focus on training and development while working with a seasoned mentor. Progression to Level 2 depends on successful completion of all training.
Level 2 – Proficient:
Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon recommendation of the Branch Manager or Regional Management and demonstrated proficiency, the associate could advance to Level 3.
Level 3 – Advanced:
Demonstrates independent action and high initiative, resolving problems, developing recommendations and determining the course of action on new tasks. Tasks could range from complex to highly specialized. Level 3 also serves as a mentor to Level 1 associates.
Responsibilities
Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Identify and uncover the customer's financial needs and offer appropriate solutions, referring qualified customers to specialized sales forces.
Proactively make outbound calls to generate sales and strengthen customer relationships or begin new customer relationships.
Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. Work effectively with the centralized underwriting department.
Deliver consistent, exceptional customer service by acknowledging customers promptly, greeting, using eye contact, and thanking them. Acknowledge complaints and follow established complaint process.
Open and process simple, moderate, or highly complex deposit accounts.
Answer and assist customers’ questions and concerns, including helping with deposit risk management and day-to-day banking business.
Maintain in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services to meet their needs conveniently. Keep knowledge of competitors’ products, practices, facilities, and prices to sell bank products effectively.
Participate in branch promotions and marketing initiatives as directed.
Use sound judgment in applying bank standards, policies, and procedures regarding customers.
Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program. Complete compliance training and adhere to internal procedures and controls; report violations or suspicious activity.
Supervisory Responsibilities NA
Toolbox for Success – Levels
Level 1:
High School Diploma or GED required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required. Demonstrated sales and customer service experience preferred. Financial service provider experience preferred. College degree preferred.
Level 2:
High School Diploma or GED required. Achievement of defined competencies of Level 1 required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required.
Level 3:
High School Diploma or GED required. Successful achievement of defined competencies of Level 2 or relevant related experience required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands Regular attendance is an essential function. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to allow qualified individuals with disabilities to perform essential functions.
Equal Opportunity Statement Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race‑based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Additional Information We offer competitive compensation, benefits packages, and significant professional growth. Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential.
Grade and Pay Range Grade 12. Pay range: $20.00 – $24.95 per hour.
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Position Details Requires flexibility Monday through Thursday 8:30 am to 5:30 pm, Friday 8:30 am to 6:30 pm with rotating Saturdays 8:30 am to 1:30 pm.
Location: 510 W Main Street, Cabot, AR.
Job Title Relationship Banker
Summary The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission – People helping people find financial solutions for life.
Job Description The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
Levels and Progression
Level 1 – Training:
Primary focus on training and development while working with a seasoned mentor. Progression to Level 2 depends on successful completion of all training.
Level 2 – Proficient:
Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon recommendation of the Branch Manager or Regional Management and demonstrated proficiency, the associate could advance to Level 3.
Level 3 – Advanced:
Demonstrates independent action and high initiative, resolving problems, developing recommendations and determining the course of action on new tasks. Tasks could range from complex to highly specialized. Level 3 also serves as a mentor to Level 1 associates.
Responsibilities
Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Identify and uncover the customer's financial needs and offer appropriate solutions, referring qualified customers to specialized sales forces.
Proactively make outbound calls to generate sales and strengthen customer relationships or begin new customer relationships.
Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. Work effectively with the centralized underwriting department.
Deliver consistent, exceptional customer service by acknowledging customers promptly, greeting, using eye contact, and thanking them. Acknowledge complaints and follow established complaint process.
Open and process simple, moderate, or highly complex deposit accounts.
Answer and assist customers’ questions and concerns, including helping with deposit risk management and day-to-day banking business.
Maintain in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services to meet their needs conveniently. Keep knowledge of competitors’ products, practices, facilities, and prices to sell bank products effectively.
Participate in branch promotions and marketing initiatives as directed.
Use sound judgment in applying bank standards, policies, and procedures regarding customers.
Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program. Complete compliance training and adhere to internal procedures and controls; report violations or suspicious activity.
Supervisory Responsibilities NA
Toolbox for Success – Levels
Level 1:
High School Diploma or GED required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required. Demonstrated sales and customer service experience preferred. Financial service provider experience preferred. College degree preferred.
Level 2:
High School Diploma or GED required. Achievement of defined competencies of Level 1 required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required.
Level 3:
High School Diploma or GED required. Successful achievement of defined competencies of Level 2 or relevant related experience required. Current NMLS SAFE Act Registration or ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands Regular attendance is an essential function. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to allow qualified individuals with disabilities to perform essential functions.
Equal Opportunity Statement Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race‑based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Additional Information We offer competitive compensation, benefits packages, and significant professional growth. Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential.
Grade and Pay Range Grade 12. Pay range: $20.00 – $24.95 per hour.
#J-18808-Ljbffr