Leasing Advisor
Crown Residential, Florida, NY, United States
Position Summary
The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To meet this goal, the advisor must engage potential new residents, their families, existing residents, and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success.
Responsibilities Tasks listed below are not an exhaustive list of all the tasks that may be required for this position.
Conduct site presentations, effectively sell to prospects, and lease apartments. Site presentations include, but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments, and available apartments.
Ensure leasing and legal documents are completed accurately.
Effectively explain all lease and community policies to new and current residents.
Monitor all vacancies and future vacancies to react proactively to future occupancy needs.
Conduct follow‑up activity such as thank‑you notes or call‑backs with prospects after initial community visits.
Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle.
Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and other funds.
Present prepared files and documentation to the Property Director for final approval.
Maintain high standards of resident service and relations by handling resident service requests and concerns professionally and in a timely manner.
Conduct thorough move‑in orientation and apartment inspection with new residents, working proactively to ensure a seamless move‑in experience.
Ensure all model/show units are fit for display and checked for cleanliness daily.
Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice.
Understand and correctly utilize lead management system, resident portal, and all other property management software.
Enter service requests into company software and communicate resident needs clearly. Work closely with Service Team to ensure resident satisfaction.
Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary, update supervisor of the situation and document appropriately.
Actively follow up with prospects/residents to ensure full satisfaction.
Exercise confidentiality and trustworthiness when handling sensitive information.
Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President.
Create a professional and positive atmosphere when greeting future residents.
Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful.
Any other tasks assigned or directed.
Other Knowledge, Skills, and Abilities
Excellent customer service skills.
Excellent interpersonal skills while serving residents and working with supervisors, co‑workers, vendors, and contractors.
Thorough knowledge of the competitive market and amenities surrounding the property.
Understanding of how to promote to, and target, an audience for leasing purposes.
Ability to work through difficult situations and maintain positive interactions with prospective residents, teammates, contractors, and vendors.
Proficient in Microsoft Word, Excel, PowerPoint, and other computer operation systems.
Ability to perform basic to intermediate mathematical functions.
Ability to work a schedule during normal working hours and may include hours outside a standard Monday‑Friday, 9‑6 shift. Work in excess of 40 hours per week is likely.
Consistent, regular, and in‑person attendance during assigned hours at the workplace is required.
Requirements Education, Experience, Certification
Required: High school diploma or equivalent.
Preferred:
Associate’s or Bachelor’s degree.
Customer service experience.
Minimum of 2 years’ previous experience in the multi‑family, sales, retail, hospitality, property management or related field.
Excellent written and oral communication skills.
National Apartment Leasing Professional (NALP) certification.
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
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Responsibilities Tasks listed below are not an exhaustive list of all the tasks that may be required for this position.
Conduct site presentations, effectively sell to prospects, and lease apartments. Site presentations include, but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments, and available apartments.
Ensure leasing and legal documents are completed accurately.
Effectively explain all lease and community policies to new and current residents.
Monitor all vacancies and future vacancies to react proactively to future occupancy needs.
Conduct follow‑up activity such as thank‑you notes or call‑backs with prospects after initial community visits.
Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle.
Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and other funds.
Present prepared files and documentation to the Property Director for final approval.
Maintain high standards of resident service and relations by handling resident service requests and concerns professionally and in a timely manner.
Conduct thorough move‑in orientation and apartment inspection with new residents, working proactively to ensure a seamless move‑in experience.
Ensure all model/show units are fit for display and checked for cleanliness daily.
Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice.
Understand and correctly utilize lead management system, resident portal, and all other property management software.
Enter service requests into company software and communicate resident needs clearly. Work closely with Service Team to ensure resident satisfaction.
Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary, update supervisor of the situation and document appropriately.
Actively follow up with prospects/residents to ensure full satisfaction.
Exercise confidentiality and trustworthiness when handling sensitive information.
Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President.
Create a professional and positive atmosphere when greeting future residents.
Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful.
Any other tasks assigned or directed.
Other Knowledge, Skills, and Abilities
Excellent customer service skills.
Excellent interpersonal skills while serving residents and working with supervisors, co‑workers, vendors, and contractors.
Thorough knowledge of the competitive market and amenities surrounding the property.
Understanding of how to promote to, and target, an audience for leasing purposes.
Ability to work through difficult situations and maintain positive interactions with prospective residents, teammates, contractors, and vendors.
Proficient in Microsoft Word, Excel, PowerPoint, and other computer operation systems.
Ability to perform basic to intermediate mathematical functions.
Ability to work a schedule during normal working hours and may include hours outside a standard Monday‑Friday, 9‑6 shift. Work in excess of 40 hours per week is likely.
Consistent, regular, and in‑person attendance during assigned hours at the workplace is required.
Requirements Education, Experience, Certification
Required: High school diploma or equivalent.
Preferred:
Associate’s or Bachelor’s degree.
Customer service experience.
Minimum of 2 years’ previous experience in the multi‑family, sales, retail, hospitality, property management or related field.
Excellent written and oral communication skills.
National Apartment Leasing Professional (NALP) certification.
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
#J-18808-Ljbffr