Customer Service Representative
TEKsystems, Johnston, IA, United States
Job Overview
This team supports professional liability and insures professionals. The role involves handling inbound calls, providing support with navigating the website, answering general policy questions, processing payments, etc. The customers are professionals such as nurse practitioners, speech pathologists, etc., and may be demanding. Candidates must be patient and not offended easily.
Daily Duties
Handling inbound calls from providers checking eligibility and/or claim status for members.
Working in a call center environment, taking inbound and outbound calls.
Responding to standard and difficult customer inquiries via phone or email in an easy-to-understand manner.
Researching customer inquiries and following up via email or outbound calls.
Assisting customers with payments and payment-related questions, policy changes, explaining coverages and rate changes.
Responding formally to correspondence, verbally or in writing.
Requesting additional or missing information from the customer via written or verbal communication.
Documenting client issues and escalating to appropriate parties.
Assisting with L&H or P&C insurance policy questions.
Providing basic website error troubleshooting.
Working a scheduled day with flexibility.
Skills Customer service, call center, insurance, support.
Additional Skills & Qualifications
Customer service experience – 1+ year.
Experience in call center, bartending, service industry, barbers, barista roles.
High School Diploma or GED.
Tech‑savvy ability to troubleshoot.
Experience Level Entry Level.
Job Type & Location Contract to Hire position based out of Urbandale, IA.
Pay And Benefits Pay range: $17.31–$17.31/hr.
Requirements
Medical, dental & vision.
Critical illness, accident, and hospital.
401(k) retirement plan – pre‑tax and Roth post‑tax contributions.
Life insurance (voluntary life & AD&D for employee and dependents).
Short‑ and long‑term disability.
Health spending account (HSA).
Transportation benefits.
Employee assistance program.
Paid time off: PTO, vacation or sick leave.
Workplace Type Fully onsite position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 15, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Daily Duties
Handling inbound calls from providers checking eligibility and/or claim status for members.
Working in a call center environment, taking inbound and outbound calls.
Responding to standard and difficult customer inquiries via phone or email in an easy-to-understand manner.
Researching customer inquiries and following up via email or outbound calls.
Assisting customers with payments and payment-related questions, policy changes, explaining coverages and rate changes.
Responding formally to correspondence, verbally or in writing.
Requesting additional or missing information from the customer via written or verbal communication.
Documenting client issues and escalating to appropriate parties.
Assisting with L&H or P&C insurance policy questions.
Providing basic website error troubleshooting.
Working a scheduled day with flexibility.
Skills Customer service, call center, insurance, support.
Additional Skills & Qualifications
Customer service experience – 1+ year.
Experience in call center, bartending, service industry, barbers, barista roles.
High School Diploma or GED.
Tech‑savvy ability to troubleshoot.
Experience Level Entry Level.
Job Type & Location Contract to Hire position based out of Urbandale, IA.
Pay And Benefits Pay range: $17.31–$17.31/hr.
Requirements
Medical, dental & vision.
Critical illness, accident, and hospital.
401(k) retirement plan – pre‑tax and Roth post‑tax contributions.
Life insurance (voluntary life & AD&D for employee and dependents).
Short‑ and long‑term disability.
Health spending account (HSA).
Transportation benefits.
Employee assistance program.
Paid time off: PTO, vacation or sick leave.
Workplace Type Fully onsite position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 15, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr