OAG - Constituent Affairs | Customer Service Rep III | 26-0412
Texas Attorney General, Austin, TX, United States
General Description
The Constituent Affairs Division (CAD) is the OAG’s interface with the public. Incoming contacts from the public, whether by phone, mail, or e‑mail, are received by CAD and are handled by CAD or routed elsewhere in constituent contacts with the agency, including accessing and answering constituent telephone inquiries.
The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the state’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.
Essential Position Functions
Assesses and answers constituent telephone inquiries; provides information; refers and transfers callers to appropriate destination, including, but not limited to, divisions within the Office of the Attorney General and various agencies and organizations contingent upon callers’ needs, and documents calls.
Research information to assist constituents inquiries.
Performs related work as assigned.
Maintains relevant knowledge necessary to perform essential job functions.
Attends work regularly in compliance with agreed‑upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Minimum Qualifications
Education: Graduation from high school or equivalent.
Experience: Three years of full‑time experience in administrative support, customer service, or public information; may substitute ninety credit hours from an accredited college or university on a year‑for‑year basis.
Knowledge of state government.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision‑making.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to work in person at assigned OAG work location and perform all assigned tasks at designated OAG workspace, and collaborate with coworkers for the entirety of every work week (unless on approved leave).
Ability to arrange for personal transportation for business‑related travel.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday.
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight) up to 5%.
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university with a bachelor’s degree in journalism, government, or a closely related discipline.
Experience: Providing information services to the public, in research, writing, or public relations, with general proficiency in personal computers.
Ability to type 35 wpm.
Other Language: Ability to proficiently read, write, and speak English and Spanish.
The OAG is an equal opportunity employer.
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The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the state’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.
Essential Position Functions
Assesses and answers constituent telephone inquiries; provides information; refers and transfers callers to appropriate destination, including, but not limited to, divisions within the Office of the Attorney General and various agencies and organizations contingent upon callers’ needs, and documents calls.
Research information to assist constituents inquiries.
Performs related work as assigned.
Maintains relevant knowledge necessary to perform essential job functions.
Attends work regularly in compliance with agreed‑upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Minimum Qualifications
Education: Graduation from high school or equivalent.
Experience: Three years of full‑time experience in administrative support, customer service, or public information; may substitute ninety credit hours from an accredited college or university on a year‑for‑year basis.
Knowledge of state government.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision‑making.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to work in person at assigned OAG work location and perform all assigned tasks at designated OAG workspace, and collaborate with coworkers for the entirety of every work week (unless on approved leave).
Ability to arrange for personal transportation for business‑related travel.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday.
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight) up to 5%.
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university with a bachelor’s degree in journalism, government, or a closely related discipline.
Experience: Providing information services to the public, in research, writing, or public relations, with general proficiency in personal computers.
Ability to type 35 wpm.
Other Language: Ability to proficiently read, write, and speak English and Spanish.
The OAG is an equal opportunity employer.
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