Hospitality Specialist
Opensity Solutions, New York, NY, United States
The Meeting Support Specialist plays a key role in delivering a seamless workplace experience by managing training rooms and event space setups. This position will float between floors, supporting Floor Hosts with meeting coordination and providing audio‑visual assistance as needed.
Shift: Monday-Friday
Hours: 7:30am-4:00pm
Pay: $21
Key Responsibilities
Set up training rooms and conference spaces according to client specifications, including diagrams and event requests
Adjust room layouts by moving airwalls to accommodate varying group sizes
Prepare rooms by placing materials, taping down wires, and ensuring all details are in place
Break down and reset rooms after meetings, ensuring spaces are clean and ready for next use
Confirm all meeting requirements are met, including lighting, temperature, supplies, and AV equipment
Manage and store equipment properly when not in use
Conduct regular floor tours to maintain a professional, organized, and client‑ready environment
Monitor meeting schedules, track attendance, and identify no‑shows or discrepancies
Provide responsive, high‑quality service to clients in person, via email, and by phone
Anticipate client needs and deliver solutions with a first‑contact resolution mindset
Capture and report customer interactions and service data
Follow all company and client policies, with adherence to safety protocols
Qualifications
2–3 years of experience in hospitality, events, or a service‑focused environment preferred
Strong technical skills, including Microsoft Office, Google Workspace, and AV equipment
Comfortable working in a fast‑paced, high‑energy environment
Professional demeanor with strong communication and interpersonal skills
Ability to interact with individuals at all professional levels
Able to stand for extended periods and perform physical tasks as needed
Core Competencies
Client‑first mindset with a strong service orientation
High attention to detail and ability to multitask effectively
Strong problem‑solving and decision‑making skills
Adaptability and flexibility in a dynamic environment
Excellent verbal and written communication
Ability to anticipate and respond to both stated and unstated client needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
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Shift: Monday-Friday
Hours: 7:30am-4:00pm
Pay: $21
Key Responsibilities
Set up training rooms and conference spaces according to client specifications, including diagrams and event requests
Adjust room layouts by moving airwalls to accommodate varying group sizes
Prepare rooms by placing materials, taping down wires, and ensuring all details are in place
Break down and reset rooms after meetings, ensuring spaces are clean and ready for next use
Confirm all meeting requirements are met, including lighting, temperature, supplies, and AV equipment
Manage and store equipment properly when not in use
Conduct regular floor tours to maintain a professional, organized, and client‑ready environment
Monitor meeting schedules, track attendance, and identify no‑shows or discrepancies
Provide responsive, high‑quality service to clients in person, via email, and by phone
Anticipate client needs and deliver solutions with a first‑contact resolution mindset
Capture and report customer interactions and service data
Follow all company and client policies, with adherence to safety protocols
Qualifications
2–3 years of experience in hospitality, events, or a service‑focused environment preferred
Strong technical skills, including Microsoft Office, Google Workspace, and AV equipment
Comfortable working in a fast‑paced, high‑energy environment
Professional demeanor with strong communication and interpersonal skills
Ability to interact with individuals at all professional levels
Able to stand for extended periods and perform physical tasks as needed
Core Competencies
Client‑first mindset with a strong service orientation
High attention to detail and ability to multitask effectively
Strong problem‑solving and decision‑making skills
Adaptability and flexibility in a dynamic environment
Excellent verbal and written communication
Ability to anticipate and respond to both stated and unstated client needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
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