Customer Service Representative
DME EXPRESS LLC, Cincinnati, OH, United States
Company Overview
DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates.
Responsibilities
The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third‑party reimbursement.
Answer incoming calls regarding order placement, product problems, service questions, order status, and general customer concerns.
Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deem important.
Respond to patient/client questions and problems.
Maintain a high level of professionalism with customers and patients through every call, email or other source of communication to portray the company in the best light.
Maintain a neat, clean personal appearance and promote teamwork among co‑workers, including assisting fellow CSRs, routers, and field operations as needed.
Demonstrate timeliness, courtesy, sincerity, and patience when dealing with customers and patients.
Perform other duties as requested.
Requirements
Must live in Cincinnati area
Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule.
No prior experience required; training will be provided.
COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office space.
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Responsibilities
The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third‑party reimbursement.
Answer incoming calls regarding order placement, product problems, service questions, order status, and general customer concerns.
Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deem important.
Respond to patient/client questions and problems.
Maintain a high level of professionalism with customers and patients through every call, email or other source of communication to portray the company in the best light.
Maintain a neat, clean personal appearance and promote teamwork among co‑workers, including assisting fellow CSRs, routers, and field operations as needed.
Demonstrate timeliness, courtesy, sincerity, and patience when dealing with customers and patients.
Perform other duties as requested.
Requirements
Must live in Cincinnati area
Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule.
No prior experience required; training will be provided.
COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office space.
#J-18808-Ljbffr