Resident Relations Manager ($30.53)
Irvine Company, San Diego, CA, United States
Position Summary: The Resident Relations Manager focuses on managing the customer experience and serving as the primary liaison during construction projects, including resident relocations. This is a project position, anticipated to end in October 2028.
Key Responsibilities
Facilitates daily activity and communication between contractors, the on‑site team, and residents to align on daily work and resident needs.
Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
Monitors construction impact through regular community and unit walks, proactively resolving resident concerns and potential hazards.
Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project’s successful conclusion.
Executes concession administration.
Preferred Education
High School Diploma or General Educational Development (GED), or equivalent experience.
Preferred Years Of Relevant Work Experience
1 – 3 years.
Additional Requirements
Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
Community Details Communities of Responsibility: La Jolla Palms.
Unit Count: 232.
Compensation Base Pay Start Rate: $30.53.
The Company also offers competitive benefits for full‑time employees including paid time off, matching 401(k), and health benefits.
EEO Statement The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Key Responsibilities
Facilitates daily activity and communication between contractors, the on‑site team, and residents to align on daily work and resident needs.
Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
Monitors construction impact through regular community and unit walks, proactively resolving resident concerns and potential hazards.
Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project’s successful conclusion.
Executes concession administration.
Preferred Education
High School Diploma or General Educational Development (GED), or equivalent experience.
Preferred Years Of Relevant Work Experience
1 – 3 years.
Additional Requirements
Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
Community Details Communities of Responsibility: La Jolla Palms.
Unit Count: 232.
Compensation Base Pay Start Rate: $30.53.
The Company also offers competitive benefits for full‑time employees including paid time off, matching 401(k), and health benefits.
EEO Statement The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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