LOAN SERVICING ASSISTANT
American Pacific Mortgage, Roseville, CA, United States
In Office Position
This is an in office position. The team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved. Essential Duties and Responsibilities
Customer Service:
Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills. Working with investors to resolve borrower issues
Payment Processing:
Payment posting accurately and timely (24-48 hours) Curtailment processing
Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons Escrow Administration:
Generation of Escrows Due Reports Payment of escrow items per investor requirements
Requesting refunds from investors for escrow payments as needed and follow through until funds are received
Notifying MI companies of loans sold
Loans Paid in Full:
Issue Payoff Demands Process through release of lien
Sub-Servicer Oversite:
Assist with monthly audits of our sub-servicer
Collections:
Contact borrowers in a respectful but effective manner to collect payments that are due to us
Other departmental functions as required
This is an in office position. The team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved. Essential Duties and Responsibilities
Customer Service:
Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills. Working with investors to resolve borrower issues
Payment Processing:
Payment posting accurately and timely (24-48 hours) Curtailment processing
Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons Escrow Administration:
Generation of Escrows Due Reports Payment of escrow items per investor requirements
Requesting refunds from investors for escrow payments as needed and follow through until funds are received
Notifying MI companies of loans sold
Loans Paid in Full:
Issue Payoff Demands Process through release of lien
Sub-Servicer Oversite:
Assist with monthly audits of our sub-servicer
Collections:
Contact borrowers in a respectful but effective manner to collect payments that are due to us
Other departmental functions as required