Customer Service Representative
Gallagher, Las Vegas, NV, United States
How You'll Make An Impact
Provides customer service to a variety of customers over the telephone.
Responsible for servicing existing clients – identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About You
Required:
High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
Preferred:
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Behaviors:
Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.
Equal Employment Opportunity and Inclusion Statement Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.
We value inclusion and diversity as a core part of our business, embedded into the fabric of our organization. Gallagher embraces diverse identities, experiences and talents, allowing us to better serve clients and communities.
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Provides customer service to a variety of customers over the telephone.
Responsible for servicing existing clients – identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About You
Required:
High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
Preferred:
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Behaviors:
Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.
Equal Employment Opportunity and Inclusion Statement Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.
We value inclusion and diversity as a core part of our business, embedded into the fabric of our organization. Gallagher embraces diverse identities, experiences and talents, allowing us to better serve clients and communities.
#J-18808-Ljbffr