Customer Service Representative
Santa Fe Cafe, Hilton Head Island, SC, United States
Job Summary
The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience by addressing questions, resolving complaints, and providing accurate information about products and services. Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person Resolve customer complaints in a timely and professional manner Provide information about products, services, policies, and procedures Process orders, forms, applications, and requests Maintain detailed records of customer interactions and transactions Follow up with customers to ensure issues are resolved Escalate complex issues to the appropriate department when necessary Meet or exceed performance targets (response time, resolution rate, customer satisfaction) Required Skills & Qualifications
High school diploma or equivalent (associate or bachelors degree preferred) Strong communication and interpersonal skills Problem-solving and conflict-resolution abilities Basic computer proficiency and familiarity with CRM systems Ability to multitask and manage time effectively Patience, empathy, and a customer-focused attitude Required qualifications:
Legally authorized to work in the United States 18 years or older
The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience by addressing questions, resolving complaints, and providing accurate information about products and services. Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person Resolve customer complaints in a timely and professional manner Provide information about products, services, policies, and procedures Process orders, forms, applications, and requests Maintain detailed records of customer interactions and transactions Follow up with customers to ensure issues are resolved Escalate complex issues to the appropriate department when necessary Meet or exceed performance targets (response time, resolution rate, customer satisfaction) Required Skills & Qualifications
High school diploma or equivalent (associate or bachelors degree preferred) Strong communication and interpersonal skills Problem-solving and conflict-resolution abilities Basic computer proficiency and familiarity with CRM systems Ability to multitask and manage time effectively Patience, empathy, and a customer-focused attitude Required qualifications:
Legally authorized to work in the United States 18 years or older