Salesforce Administrator / Application Specialist
SmartLogix, San Juan, San Juan, United States
Full time | SmartLogix | Puerto Rico
City San Juan
State/Province Puerto Rico
00901
Job Description Salesforce Administrator / Application Specialist to administer, configure, and support Salesforce solutions, including Sales Cloud and/or Service Cloud. This role is responsible for managing platform operations, implementing enhancements, supporting releases, and ensuring system stability. The position works closely with business and technical teams to deliver scalable Salesforce solutions aligned with business needs and operates independently in a contract, client‑facing environment.
Responsibilities
Manage Salesforce users, roles, profiles, permission sets, and access controls
Configure Salesforce components including custom objects, fields, page layouts, record types, and validation rules
Design and implement automation using Salesforce Flow and approval processes
Develop, maintain, and optimize reports and dashboards
Application Development & Lifecycle Management
Participate in all phases of the application development and maintenance lifecycle
Define application scope, objectives, and prepare technical and functional specifications
Translate business requirements into Salesforce and system solutions
Maintain a backlog of enhancements and manage the change request process
Conduct design reviews and support configuration and code reviews
Data Management & Integration
Perform data imports and exports while ensuring ongoing data quality
Support integrations with external systems using APIs or middleware tools
Assess data structures and support data planning initiatives
Release & Environment Management
Manage sandbox environments, deployments, and release processes
Ensure appropriate testing (unit and system testing) prior to production deployment
Maintain development, testing, and production environments
Support & Operations
Troubleshoot system issues and provide end‑user support
Coordinate on‑call support and ensure effective system monitoring
Maintain overall system stability and performance
Build and maintain strong relationships with business stakeholders
Facilitate requirements gathering sessions, design discussions, and troubleshooting efforts
Lead small to medium‑sized initiatives or enhancements
Mentor team members as applicable
Support vendor evaluations and solution assessmentsDocument configurations, processes, system changes, and technical designs
Requirements Minimum of 5 years of experience working with business applications and technical platforms
Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent professional experience)
Proven experience as a Salesforce Administrator (Sales Cloud and/or Service Cloud)
Experience managing releases, sandbox environments, and deployments
Experience in data management and data quality practices
Experience supporting integrations with external systems
Strong troubleshooting and application support experience
Ability to work independently in a client‑facing, consulting environment
Strong verbal and written communication skills (English required; Spanish preferred)
Technical Skills
Salesforce Administration (Sales Cloud and/or Service Cloud)
Salesforce security model (roles, profiles, permission sets)
Salesforce configuration: custom objects, fields, validation rules, page layouts, record types
Automation using Salesforce Flow and approval processes
Reporting and dashboard development
Release and environment management (sandboxes, deployments)
Data import/export and data quality management
API-based integrations and middleware support
Soft Skills
Strong analytical and problem‑solving abilities
Excellent communication and stakeholder management skills
Ability to translate business needs into technical solutions
High level of autonomy and accountability
Collaborative mindset with cross‑functional teams
Ability to lead discussions, workshops, and small initiatives
Strong organizational and documentation skills
We offer a competitive package with several advantages.
#J-18808-Ljbffr
City San Juan
State/Province Puerto Rico
00901
Job Description Salesforce Administrator / Application Specialist to administer, configure, and support Salesforce solutions, including Sales Cloud and/or Service Cloud. This role is responsible for managing platform operations, implementing enhancements, supporting releases, and ensuring system stability. The position works closely with business and technical teams to deliver scalable Salesforce solutions aligned with business needs and operates independently in a contract, client‑facing environment.
Responsibilities
Manage Salesforce users, roles, profiles, permission sets, and access controls
Configure Salesforce components including custom objects, fields, page layouts, record types, and validation rules
Design and implement automation using Salesforce Flow and approval processes
Develop, maintain, and optimize reports and dashboards
Application Development & Lifecycle Management
Participate in all phases of the application development and maintenance lifecycle
Define application scope, objectives, and prepare technical and functional specifications
Translate business requirements into Salesforce and system solutions
Maintain a backlog of enhancements and manage the change request process
Conduct design reviews and support configuration and code reviews
Data Management & Integration
Perform data imports and exports while ensuring ongoing data quality
Support integrations with external systems using APIs or middleware tools
Assess data structures and support data planning initiatives
Release & Environment Management
Manage sandbox environments, deployments, and release processes
Ensure appropriate testing (unit and system testing) prior to production deployment
Maintain development, testing, and production environments
Support & Operations
Troubleshoot system issues and provide end‑user support
Coordinate on‑call support and ensure effective system monitoring
Maintain overall system stability and performance
Build and maintain strong relationships with business stakeholders
Facilitate requirements gathering sessions, design discussions, and troubleshooting efforts
Lead small to medium‑sized initiatives or enhancements
Mentor team members as applicable
Support vendor evaluations and solution assessmentsDocument configurations, processes, system changes, and technical designs
Requirements Minimum of 5 years of experience working with business applications and technical platforms
Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent professional experience)
Proven experience as a Salesforce Administrator (Sales Cloud and/or Service Cloud)
Experience managing releases, sandbox environments, and deployments
Experience in data management and data quality practices
Experience supporting integrations with external systems
Strong troubleshooting and application support experience
Ability to work independently in a client‑facing, consulting environment
Strong verbal and written communication skills (English required; Spanish preferred)
Technical Skills
Salesforce Administration (Sales Cloud and/or Service Cloud)
Salesforce security model (roles, profiles, permission sets)
Salesforce configuration: custom objects, fields, validation rules, page layouts, record types
Automation using Salesforce Flow and approval processes
Reporting and dashboard development
Release and environment management (sandboxes, deployments)
Data import/export and data quality management
API-based integrations and middleware support
Soft Skills
Strong analytical and problem‑solving abilities
Excellent communication and stakeholder management skills
Ability to translate business needs into technical solutions
High level of autonomy and accountability
Collaborative mindset with cross‑functional teams
Ability to lead discussions, workshops, and small initiatives
Strong organizational and documentation skills
We offer a competitive package with several advantages.
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