Director, UX Job at Harry's in New York

Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.

Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date.

About the Team

The Global Digital Commerce organization at Mammoth Brands is responsible for shaping the vision, growth, and execution of all digital businesses across Harry’s, Flamingo, Mando, and Lume . We design and deliver digital experiences that connect our customers to our products, while building the infrastructure that supports long-term omnichannel success.

Our team operates at the intersection of brand, customer, innovation, and technology. DTC is the heartbeat of our business - where we launch, learn, and build communities. Where we drive product innovation and interface directly with our customers, learning from their experiences to continually build and connect the brand. We’re accountable for the overall end-to-end customer experience. From marketing to site experience/checkout, to distribution and customer service, and wrapping all those analytics/insights together to bring lessons back into the overall Brand strategy. Ultimately, the team owns the P&L across multiple direct-to-consumer businesses, ensuring each brand thrives digitally while sharing best practices, platforms, and capabilities across the portfolio. Together, we bring innovation, consistency, and scale to Mammoth Brands’s digital ecosystem—while keeping the customer at the center.

About the Role

The team is seeking a great UX Designer/Architect to define and execute a user experience strategy that drives innovation and delivers seamless, customer-centered experiences across our digital platforms. In this role, you will lead the evolution of a scalable design system, champion accessibility and inclusivity, and align UX initiatives with business objectives. You will partner with cross-functional stakeholders to make data-driven decisions, and leverage user insights to deliver impactful results. By combining creativity, strategic leadership, and operational expertise, you will elevate the digital presence and craft consistent, delightful experiences for our customers.

In addition, you will be the people leader and UX/UI thought leader across a talented group of UX/UI designers for multiple omni-channel brands at different stages in their lifecycle. By looking at a systems approach to the family of omni-channel brands, you’ll work closely with the business and engineering to build scalable solutions across the entire portfolio.

What you will accomplish

Lead the UX Strategy: Develop and own the UX vision, aligning it with the business goals and the broader DTC roadmap. Champion a user-first perspective across all touchpoints.

Shape Exceptional Experiences: Partner with product management, engineering, and creative teams to conceptualize and deliver intuitive, scalable, and delightful experiences for customers across platforms and devices.

Collaborate on Product Roadmaps : Partner with product managers to influence and shape product roadmaps, ensuring UX considerations are integrated from the start of the product lifecycle.

Support Global Expansion : Adapt UX strategies to support into international markets, accounting for cultural nuances and regional preferences.

Own Accessibility Standards : Set and enforce accessibility standards across all design efforts, ensuring that Harry’s products are inclusive and meet WCAG guidelines.

Drive User Research & Insights: Oversee user research initiatives, synthesizing customer insights into actionable design strategies. Advocate for data-driven decision-making and user-centered approaches.

Maintain and Evolve the Design System: Collaborate with creative and technical teams to expand the design system, ensuring consistency and scalability across products and platforms.

Collaborate Cross-Functionally: Work closely with engineering, marketing, and other departments to align design goals with company objectives, ensuring seamless integration across all customer experiences.

Monitor and Refine: Establish key metrics to evaluate UX success. Leverage data to optimize designs and iterate on experiences based on customer feedback and business performance.

Advocate for UX Excellence: Act as a thought leader, staying ahead of industry trends and sharing best practices to continuously elevate the organization’s UX design capabilities.

Deliver Results in a Fast-Paced Environment: Manage competing priorities effectively, driving urgency and focus in a dynamic and entrepreneurial setting.

Lead and Build an Incredible team : You will manage a team of UX/UI designers that work across multiple omnichannel DTC brands

This should describe you:

8+ years of UX/product design experience, including 3+ years in leadership roles managing design teams and shaping UX strategies.

Strong portfolio showcasing exceptional design work and a clear ability to craft user-centered, functional, and elegant experiences.

Expertise in creating and scaling design systems and processes.

Deep understanding of user-centered design principles, information architecture, and interaction design across devices and platforms.

Proven ability to synthesize customer feedback, analytics, and market trends into actionable design solutions.

Skilled in using design tools such as Figma, with familiarity in prototyping tools like InVision, Flinto, or similar platforms.

Adept at collaborating cross-functionally and influencing stakeholders at all levels.

Strong communication skills with the ability to articulate design decisions and advocate for user needs.

Passionate about mentoring and developing design talent, fostering a collaborative and innovative team culture.

Experience working in Agile development environments.

Familiarity with usability testing platforms and user testing methodologies.

Knowledge of HTML, CSS, and CMS platforms.

Strong grasp of customer lifecycle design and conversion optimization techniques.

Skilled in using data and user insights to guide design strategies, prioritize features, and measure the success of UX initiatives.

Here is who you will work with:

Reporting to the VP DTC of Mammoth Brands

Partners include: Performance Marketing, Engineering, Supply Chain/Distribution, Brand Management, Brand Marketing, Product Innovation, Finance, Retail/Wholesale, and Legal.

Benefits and perks

Medical, dental, and vision coverage

Equity in Mammoth Brands

Flexible time off and working hours

Wellness and L&D stipends

4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years

20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood

Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop

Free products from all of our brands

The Mammoth Brands working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom!

We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $177,200-$220,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands\' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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In Summary: Harry's is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie . The team is seeking a great UX Designer/Architect to define and execute a user experience strategy that drives innovation and delivers seamless, customer-centered experiences across our digital platforms .

En Español: Harrys es una marca de afeitar a los hombres que ofrece productos de afeitado, cuerpo, cabello y cuidado de la piel de alta calidad a un valor excepcional. Lanzado en 2013, Harry ?? s redefinió la experiencia del afeitamiento y ayudó a ser pionero en la primera era de directo al consumidor en el proceso. Desde entonces, la marca se ha convertido en la marca # 2 de afeitería a nivel mundial y se expandió para ofrecer productos para cada paso de su rutina de clientes. Mammoth Brands se compromete a tener un impacto positivo y ha donado más de $20 millones a través de nuestra red de socios sin fines de lucro hasta la fecha. Sobre el equipo La organización Global Digital Commerce en Mammoth Brands es responsable de dar forma a la visión, crecimiento y ejecución de todos los negocios digitales en Harrys, Flamingo, Mando y Lume . Diseñamos y entregamos experiencias digitales que conectan a nuestros clientes con nuestros productos, mientras construimos la infraestructura que apoya el éxito omnicanal a largo plazo. Juntos, aportamos innovación, consistencia y escala al ecosistema digital de Mammoth Brands mientras mantenemos al cliente en el centro. El equipo está buscando un gran diseñador/arquitecto UX para definir y ejecutar una estrategia de experiencia del usuario que impulse la innovación y brinde experiencias sin interrupciones centradas en el cliente a través de nuestras plataformas digitales. En este papel, liderará la evolución de un sistema de diseño escalables, defenderá la accesibilidad e inclusión y alineará las iniciativas de UX con los objetivos empresariales. Usted trabajará con partes interesadas interfuncionales para tomar decisiones basadas en datos y aprovechará las ideas de los usuarios para ofrecer impacto efectivo. Al combinar creatividad, liderazgo estratégico y experiencia operativa, elevará la tecnología digital y llevará a cabo experiencias consistentes y deliciosas para nuestros clientes. Además, se convertirá en líder del grupo de ingenieros de negocios y desarrollará una visión más amplia de sus propias marcas: DUIX será capaz de lograr múltiples resultados a lo largo de todo el ciclo de vida de la empresa. Apoyar la expansión global: Adaptar las estrategias de UX para apoyar en los mercados internacionales, teniendo en cuenta los matices culturales y preferencias regionales. Estándares de accesibilidad: Establecer y aplicar estándares de accessibilidad a todos los esfuerzos de diseño, asegurando que Harry s sean inclusivos y cumplan con las pautas del WCAG. User Research & Insights: Supervisar las iniciativas creativas de investigación de usuarios, cerrar sincronizadas perspectivas prácticas. Abogar por el uso de datos e integrarse con otros equipos de ingeniería, diseñar y desarrollar soluciones tecnológicas orientadas al desarrollo de productos. Aprovechar los datos para optimizar diseños e iterar experiencias basadas en la retroalimentación de clientes y el rendimiento del negocio. Abogar por la excelencia UX: Actuar como un líder de pensamiento que trabaje a través de múltiples marcas omnicanal DTC, manteniéndose al frente de las tendencias de la industria y compartiendo mejores prácticas para elevar continuamente las capacidades de diseño UX de la organización. Entregar Resultados en un entorno rápido-paquetado: Gestionar eficazmente las prioridades competitivas, impulsar la urgencia y centrarse en un ambiente dinámico y emprendedor. Liderazgo y Construir un equipo increíble: Advocará un equipo de diseñadores de UX/UI que trabajan en varias marcas Omnichannel DTC Esto debe describirlo: 8+ años de experiencia en UX / producto, incluidos 3 años en funciones administrativas de equipos de diseña y estrategias de configuración UX. En este contexto, se desarrollarán conocimientos básicos relacionados con el desarrollo de soluciones de gestión de calidad de productos y servicios Técnicas, así como crear una visión profesional de mercado, mejorar las habilidades de uso de los usuarios y la capacidad de los sistemas de trabajo, elaboración de diseñar y la tecnología de marketing de negocios, utilizar tecnologías avanzada y las herramientas de ingeniería y la información, fortalecer sus competencias y la comprensión de funcionamiento de la empresa, etc. Nuestra hermosa oficina SoHo de 70.000 pies cuadrados está decorada con bagels los miércoles y el almuerzo los jueves, y las cocinas están llenas de bocadillos, café y bebidas todos los días. No podemos olvidar los productos gratuitos y la oportunidad de tener algunas reuniones sin Zoom! ¡No podemos cuantificar todas las cosas intangibles que creemos que le encantarán trabajar en Mammoth Brands, como los emocionantes desafíos que abordamos, el equipo inteligente y humilde con el que podrás trabajar, y nuestra cultura solidaria e inclusiva. Dicho esto, nuestros rangos salariales se basan en pagar competitivamente por nuestro tamaño e industria, y son una parte de nuestro paquete total de recompensas, que también incluye un conjunto completo de beneficios y nuestro programa de equidad. El rango salarial básico para este puesto es de $177,200-$220,000, pero la compensación final del empleador será basada en la ubicación de cada uno de los candidatos y su experiencia social. Reclutamos, contratamos y promovemos en todos los niveles de trabajo a los solicitantes más calificados sin importar la raza, el color, el credo, el origen nacional, la religión, el sexo (incluidos embarazos, partos y condiciones médicas relacionadas), el estatus parental, la edad, discapacidad, información genética, estado de ciudadanía, estatus veterano, identidad o expresión de género, status transgénero, orientación sexual, situación matrimonial, familiar o de asociación, afiliación política o actividades, servicio militar, condición de víctima de violencia doméstica, registro de arresto/convivencia, decisiones sobre salud sexual o reproductiva, estado del cuidador, historial crediticio inmigratorio, estado desempleado, rasgos históricos.