Head of Customer Experience & Retention

An innovative insurance brokerage in Austin, TX is seeking a Head of Customer Experience to manage the complete customer lifecycle, including onboarding, servicing, and renewals. This pivotal role requires significant experience in customer experience and service operations, along with strong leadership capabilities. The successful candidate will handle retention processes, design service models, and ensure integrated workflows post-acquisition. A comprehensive benefits package is offered to support employee well-being.
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