Director - Site Reliability Engineering

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Job Summary:

Visa is a multinational financial services company that facilitates electronic payment systems throughout the world. As a Director in the Site Reliability Engineering function, you will lead efforts to ensure stability, security, and efficiency of applications and systems, driving continuous improvement and innovation.

Responsibilities:

• Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency, security, and excellence.

• Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.

• Oversee all activities within the environment, including deploying new code.

• Inspire and lead the team to deliver strategic and innovative approaches that drive Visa’s growth. Provide mentorship and foster a culture of collaboration and continuous improvement.

• Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.

• Impact strategic decisions at all levels by interacting with other leaders on complex issues and applying strong judgment and analysis.

• Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.

• Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.

• Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.

• Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.

• Proactively share important context and information with relevant stakeholders.

• Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.

Qualifications:

Required:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

• 12+ years of relevant work experience with a bachelor’s degree in computer science, OR, 15+ years of work experience in Site Reliability Engineering.

• 10+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.

• 5+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure).

• Strong understanding of relational databases and middleware stacks (IIS, .NET, Java, TcServer, JBoss, Containers).

• Knowledge of Generative AI capabilities and use cases.

• Deep understanding of SOA principles and Web Services technologies.

• Experience in OO design and design patterns.

• Comfortable working on both Windows and Linux environments.

• Experience with building environments using Maven/Ant and continuous integration tools.

• Experience with Docker and Kubernetes.

• Experience with integrating third-party Web Services.

• 5+ years of leading and building Site Reliability teams.

• Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team.

• Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities.

• Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.

• Experience in creating tools to automate production support activities.

• Knowledge of monitoring tools and observability practices.

• Experience in fast-paced 24x7 environments, demonstrating adaptability, empathy, and confident decision-making.

Preferred:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Company:

Visa is a multinational financial services company that facilitates electronic payment systems throughout the world. Founded in 1958, the company is headquartered in Foster City, California, USA, with a team of 10001+ employees. The company is currently Public Company. Visa has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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