Factor is hiring: Community Marketing Manager in New York

CLOSING DATE: 12th March 2026

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM.

Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role:
The Community Marketing Manager will lead day-to-day management, engagement, and growth of the Sense Collective community. You’ll ensure members experience real value through curated content, connections, and programming that support their work in legal innovation and AI implementation.

Reporting to the Head of Marketing and partnering closely with the Head of Insights & Innovation, this role is ideal for someone who thrives at the intersection of strategy, relationship-building, and content - and who’s excited to grow a thriving professional network from the ground up.

Why Join Factor
At Factor, you’ll play a key role in shaping a first-of-its-kind professional community for legal innovators. You’ll help leaders move faster on real AI adoption—connecting peers, surfacing insights, and building a network that’s redefining how legal teams drive change.

Key Responsibilities
Community Engagement & Member Success

Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.

Manage and nurture member relationships through onboarding, communications, and proactive engagement.

Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.

Monitor community sentiment, participation, and member success metrics to drive continuous improvement.

Programming & Events

Partner with the EventsMarketingManager to deliver high-impact programming—from curated small-group sessions and workshops to in-person gatherings.

Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.

Identify and coordinate speakers, facilitators, and contributors to enhance community learning.

Content & Knowledge Curation

Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database—including summaries, resources, and applied tools (templates, checklists, etc.).

Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.

Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.

Strategy & Growth

Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.

Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.

Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals.

Qualifications

4+ years of experience in community management, client success, or relationship management—ideally in a B2B professional services or SaaS environment.

Demonstrated success managing and scaling professional or peer-learning communities.

Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.

Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).

Excellent organizational and project management skills, with attention to detail and follow-through.

Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.

Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.

Bonus: Bachelor’s degree in Law or has worked in a legal environment.

Why Factor?

401K match

Unlimited flexible time off

11 days company holiday

Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;

Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;

Inclusive and nurturing work environment, where everyone's contributions are valued;

Comfortable working hours with respect for work-life balance;

Flexible working model

Anniversary gift

$80,000 - $100,000 a year

Additional Information
As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law

#J-18808-Ljbffr

In Summary: The Community Marketing Manager will lead day-to-day management, engagement, and growth of Sense Collective community . Factor is committed to growing a diverse, inclusive company where individuals of all backgrounds thrive . We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America .

En Español: Fecha de cierre: 12 de marzo de 2026 Con un legado como pionero en el mercado ALSP, Factor ha identificado la necesidad de otra innovación del mercado legal de servicios legales: Integrated LawTM. Factor es el líder de mercado en Ley IntegradaTM, combinando la experiencia del Derecho Tradicional, la eficiencia de la Nueva Ley y la estrecha integración empresarial de los legales internos para ofrecer trabajo jurídico complejo a escala.Factor trabaja junto con departamentos legales corporativos para resolver las crecientes demandas y complejidad del trabajo legal transaccional como la contratación. Ofrecemos mejor rendimiento, mejores resultados comerciales y legales, y una mejor experiencia en contrataciones. Nuestros bancos Fortune 500 incluyen empresas globales, grandes compañías farmacéuticas y grandes firmas tecnológicas. Se asegurará de que los miembros experimenten un valor real a través de contenidos, conexiones y programación seleccionados que apoyen su trabajo en innovación legal e implementación de IA. Informando al Jefe de Marketing y asociándose estrechamente con el Jefa de Insights & Innovation, este papel es ideal para alguien que prospera en la intersección de estrategia, creación de relaciones y contenido -y que está entusiasmado por desarrollar una red profesional próspera desde cero. Usted ayudará a los líderes a avanzar más rápido en la adopción de IA real: conectar pares, crear conocimientos y construir una red que está redefiniendo cómo los equipos legales impulsan el cambio. Responsabilidades clave Engagamiento Comunitario & Éxito del Miembro Sirven como punto de contacto primordial para los miembros de Sense Collective, asegurando que cada miembro se sienta conectado, informado y apoyado. Gestionar y nutrir relaciones con los miembros mediante onboarding, comunicaciones y compromiso proactivo. Asesinar y supervisar las interacciones de los miembros para garantizar oportunidades continuas de entrega de valor y conexión. Supervisión de sentimientos comunitarios, participación y métricas de éxito de los clientes para impulsar la mejora continua. Programación y herramientas Eventos con los eventosMarketingManager sirve para ofrecer un programaje de alto impacto desde sesiones organizadas de pequeños grupos hasta talleres personalizados. Crecer e integrar y desarrollar discusiones profesionales de gestión de la comunidad Los miembros de la plataforma B2B contribuyen al desarrollo de soluciones estratégicas para mejorar su capacidad de comunicación y crecimiento (incluyendo capacidades sociales) Cuervalor de información y coleccionabilidad de los socios o servicios de colaboración, así como fortalecer sus competencias técnicas de intercambio de conocimiento e integración social, facilitar la creación de conocimientos interpersonales y compartir experiencias con los objetivos de negocios, aumentar la calidad de los programas de trabajo con los usuarios de marketing, ampliar la experiencia de los recursos humanos y fomentar la formación de los niveles de aprendizaje y la tecnología y el uso de datos, etc. Como miembro del equipo Factor, el solicitante tendrá acceso a varios activos de la empresa y los clientes y deberá mantener el nivel de seguridad identificado para cada activo.