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At Enigma, we believe that the future of the small business economy is driven by data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit‑related decisions and to better serve their small‑business customers. As we continue to scale our customer base, we are seeking a senior Customer Success Manager with strong client‑facing experience and an analytical mindset to drive successful outcomes with our key customer accounts.
What You’ll Do
As a Customer Success Manager, you will own customer relationships, guide strategic initiatives, and drive business outcomes. You’ll partner closely with Product, Sales, and Engineering teams to ensure Enigma delivers constant and unmatched value to our customers.
We Are Looking for Someone Who
- Owns the ultimate success of their accounts, both retention and expansion opportunities
- Develops trusted advisor relationships with C‑suite stakeholders and applies structured problem‑solving frameworks to identify high‑impact opportunities
- Designs and executes customer success plans, leads complex implementations, and guides customers on embedding Enigma data into their workflows
- Partners cross-functionally to gather customer feedback and inform product roadmap and go‑to‑market strategy
Bonus Points If You
- Have experience in financial services, fintech, payments, or data/SaaS industries
- Have prior exposure to data products, APIs, business intelligence tools, or machine learning concepts
- Hold a technical degree (Engineering, Mathematics, Statistics, Computer Science) or MBA
About Us
At Enigma, we’re building the single, most reliable source of data on businesses to power the future of financial services. By engineering better data from hundreds of public and third‑party sources, we aim to tell the complete story of every business, so that companies of every size can access the financial services they need to grow and thrive. Our core values – generosity, curiosity, ingenuity, and drive – guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis.
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Salary Range: $150,000–$175,000
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