Director, State Government Accounts
Location: Raleigh, North Carolina | Boston, Massachusetts
Travel: 25-50%
Responsibilities
- Account Leadership & Relationship Management
- Serve as the primary relationship owner for a portfolio of designated state government accounts across multiple states.
- Act as the face of the organization, building trusted advisor relationships with agency leadership and key stakeholders.
- Develop and execute account plans to strengthen long‑term partnerships and improve customer satisfaction.
- Maintain regular communication with clients to understand evolving needs, priorities, and challenges.
- Coordinate executive engagement when appropriate to support strategic objectives.
- Sales & Growth Coordination
- Identify and cultivate new sales opportunities within existing accounts.
- Leverage relationships to drive cross‑sell and upsell opportunities across product lines.
- Partner with product sales teams to coordinate pursuit strategies and sales activities.
- Support contract renewals, amendments, and expansion initiatives.
- Maintain visibility into pipeline activity and contribute to revenue forecasting.
- Client Success & Operational Alignment
- Serve as liaison between clients and internal product, implementation, support, and client success teams.
- Coordinate resources to ensure effective service delivery and issue resolution.
- Monitor overall account health, client satisfaction, and retention metrics.
- Facilitate regular account reviews and performance discussions.
- Manage escalations collaboratively and ensure timely follow‑through.
- Cross‑Functional Collaboration
- Work closely with product management, engineering, support, and professional services teams to align on client priorities.
- Communicate client feedback to internal stakeholders to inform product improvements and roadmap considerations.
- Ensure seamless coordination across multiple product teams supporting assigned accounts.
- Promote a unified, client‑centered approach to account management.
- Public Sector Engagement
- Develop familiarity with state procurement processes, budget cycles, and regulatory considerations.
- Support clients through procurement activities in partnership with sales and contracts teams.
- Represent the company professionally in meetings, conferences, and industry forums as appropriate.
Qualifications
- Bachelor's degree in Business, Public Administration, Information Technology, or related field.
- 5+ years of experience in account management, sales, or client relationship management within technology or public sector environments.
- Experience managing complex, multi‑stakeholder accounts.
- Demonstrated ability to grow revenue within existing customer portfolios.
- Strong communication, presentation, and negotiation skills.
- Ability to manage multiple accounts across different states simultaneously.
- Proven ability to collaborate across cross‑functional teams.
- Preferred Qualifications
- Experience supporting state government agencies or public sector clients.
- Familiarity with public sector procurement processes.
- Experience working with enterprise software or SaaS solutions.
- Understanding of regulated environments such as tax, courts, public safety, or health & human services.
- CRM proficiency (e.g., Microsoft Dynamics or similar platforms).
Core Competencies
- Strategic relationship building
- Client advocacy
- Cross‑functional collaboration
- Revenue growth & opportunity identification
- Public sector awareness
- Problem‑solving & issue management
- Executive communication
- Customer‑first mindset
Salary
Salary will generally fall between $83,524 - $109,900 before adjustment for geographic differences.
Equal Opportunity Employer
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. . Please keep in mind these methods are reserved for individuals who need accommodation due to a disability.
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